Trade-In & Upgrade Your Phone to Pixel - Google Store

If you did not receive an instant trade-in credit at checkout (select customers only), refund is based on whether (and paid after) the device received matches the description you provided at time of estimate (manufacturer, model, whether it turns on, whether it has screen damage, etc). The refund will be issued to the form of payment you used for the order.

If the trade-in refund exceeds the cost of your new Pixel device, the excess amount will be provided as Store Credit. Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time. Your trade-in transaction expires 75 days after your new device ships from Google.

Instant Trade-In is available to select customers and allows you to receive your estimated trade-in credit immediately as a discount at checkout. You simply describe your device during purchase to get the instant credit. However, if you fail to send in your device within the required window, or if the device we receive does not match the description you provided, your original payment method will be charged for the difference in value.

Instant Trade-In is currently available to a limited subset of customers, and only for 1 trade-in per customer. If you are eligible, you will see the option applied automatically during the checkout process. If you do not see the option, you will proceed with the standard trade-in process where your credit is issued as a refund after we inspect your device. Note that transactions where the trade-in value is close to the purchase value of the new device are not eligible for instant trade-in credit.

Please do not send your device if it has a damaged or swollen battery. If the inspection results show swelling or other physical damage to the battery, the device will not be eligible for credit and cannot be returned due to safety issues and local regulatory requirements.

Please note that phones reported lost or stolen, phones found to be counterfeit, phones that don’t power on/off, and phones that are not factory reset or have passcodes and locks when received will also not be accepted for trade-in, and may not be returned due to safety issues and local regulatory requirements.