Then get an estimate for your current device by clicking Start on the trade-in screen.
Add the trade-in kit and new phone to your cart and place the order.
Once your new phone arrives, you can transfer data to it before sending back your old device.
Don’t forget to factory reset the old phone, too.
Ship your old phone to our 3rd party partner along with the prepaid trade-in kit you receive in the mail.
Your old phone’s value will be assessed once it’s received. You’ll get an email confirming the value and that the credit will be issued in 2-5 days to the card used to pay for the purchase.
Simple and easy!
Then get an estimate for your current device by clicking Start on the trade-in screen.
Add the trade-in kit and new phone to your cart and place the order.
Once your new phone arrives, you can transfer data to it before sending back your old device.
Don’t forget to factory reset the old phone, too.
Ship your old phone to our 3rd party partner along with the prepaid trade-in kit you receive in the mail.
Your old phone’s value will be assessed once it’s received. You’ll get an email confirming the value and that the credit will be issued in 2-5 days to the card used to pay for the purchase.
Simple and easy!
Then get an estimate for your current device by clicking Start on the trade-in screen.
Add the trade-in kit and new phone to your cart and place the order.
Once your new phone arrives, you can transfer data to it before sending back your old device.
Don’t forget to factory reset the old phone, too.
Ship your old phone to our 3rd party partner along with the prepaid trade-in kit you receive in the mail.
Your old phone’s value will be assessed once it's received. You’ll get an email confirming the value and that the credit will be issued in 2-5 days to the card used to pay for the purchase.
Simple and easy!
Once our trade-in partner receives your old device, we’ll inspect it and verify its condition matches what you told us at the time of purchase. If everything checks out, we’ll credit your original purchase method. If the condition of your device doesn’t match what you described, a new estimated trade-in value will be credited back to you unless during your purchase you chose to receive your old phone back without credit if its condition doesn’t match what you described.
Refund is based on (and paid after) the phone received matches the description you provided at time of estimate (manufacturer, model, whether it turns on, whether it has screen damage, etc). The refund will be issued to the form of payment you used for the order. If the trade-in refund exceeds the cost of your new Pixel phone: The excess amount will be provided as Store Credit. Phones sent for trade-in must be received within 30 days of receiving your new phone, provided the purchased device has not been returned during that time.
Do not send your device if it has a damaged or swollen battery. If the inspection results show swelling or other physical damage to the battery, the device will not be eligible for credit and cannot be returned due to safety issues and local regulatory requirements.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Canceled: You canceled your trade-in before you got your kit.
Once our trade-in partner receives your old device, we’ll inspect it and verify its condition matches what you told us at the time of purchase. If everything checks out, we’ll credit your original purchase method. If the condition of your device doesn’t match what you described, a new estimated trade-in value will be credited back to you unless during your purchase you chose to receive your old phone back without credit if its condition doesn’t match what you described.
Refund is based on (and paid after) the phone received matches the description you provided at time of estimate (manufacturer, model, whether it turns on, whether it has screen damage, etc). The refund will be issued to the form of payment you used for the order. If the trade-in refund exceeds the cost of your new Pixel phone: The excess amount will be provided as Store Credit. Phones sent for trade-in must be received within 30 days of receiving your new phone, provided the purchased device has not been returned during that time.
Do not send your device if it has a damaged or swollen battery. If the inspection results show swelling or other physical damage to the battery, the device will not be eligible for credit and cannot be returned due to safety issues and local regulatory requirements.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Canceled: You canceled your trade-in before you got your kit.
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from the Google Store.