Get the Pixel you want, plus a trade-in credit.
Trade in your device without leaving home.
Convenience
Credit
Sustainability
You’re three steps away from a trade-in credit.
Step 1
Pick your new Pixel.
Step 2
Transfer your data.
Step 3
Send your old device.
Upgrade your device today.
Frequently asked questions.
What is Google Store trade-in?
How does it work?
How will the value of my old device be credited to me?
Refund is based on (and paid after) the device received matches the description you provided at time of estimate (manufacturer, model, whether it turns on, whether it has screen damage, etc). The refund will be issued to the form of payment you used for the order. If the trade-in refund exceeds the cost of your new Pixel device: The excess amount will be provided as Store Credit. Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time.
What conditions would preclude my device from trade-in?
Please note that phones reported lost or stolen, phones found to be counterfeit, phones that don’t power on/off, and phones that are not factory reset when received will also not be accepted for trade-in, and may not be returned due to safety issues and local regulatory requirements.
How much will I get for my trade-in?
What devices are eligible for Google Store trade-in?
How long does the trade-in process take?
Can I trade in more than one device?
How do I pack my device for trade-in, and how quickly should I send in my trade-in kit?
Is my personal data safe?
If I select Google Store Financing as the payment method for a new device, how will I receive the trade-in value?
Does Google offer recycling?
Is there a way to track my trade-in status?
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Canceled: You canceled your trade-in before you got your kit.
Can I cancel a trade-in?
Do I have to include accessories like chargers and cables?
Never miss a beat.
- 1Some third-party apps and data may not be transferred automatically. For more info, visit g.co/pixel/copydatahelp.
- 2Trade-in values vary based on condition, year, and configuration of your trade-in device, and are subject to change upon inspection. Credit card refund only available if a Pixel device is purchased on that card. Device trade-in value depends on the eligibility of the device traded in. Device trade-in credit will be issued as a refund back on the credit card (up to 60 days) used for the device purchase at Google Store or in the form of Store Credit if the purchased device has already been returned. Refund is based on (and paid after) device received matching the description provided at time of estimate and will be issued to form of payment used for order. Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time.