Repair Services
Easy device repairs for life’s accidents.
Google Store has you covered with multiple ways to get your device repaired, no matter your warranty status.
Easy device repairs for life’s accidents.
Google Store has you covered with multiple ways to get your device repaired, no matter your warranty status.
How do repairs work?
Walk-in
Visit a nearby authorized partner location to get your Pixel phone repaired. Repairs are typically completed the same day of dropoff. Repair timeline may vary based on location constraints (e.g. demand, part availability, etc.).
Mail-in
Mail in your device for repair and get it back good as new within 7-10 days of inspection. When we receive it, we’ll inspect it and confirm the reported damages match what needs to be fixed.
Add extra device coverage
Preferred Care adds protection for cracks, spills, and so much more. Check eligibility for coverage and payment options.
Add extra device coverage
Preferred Care adds protection for cracks, spills, and so much more. Check eligibility for coverage and payment options.
Add extra device coverage
Preferred Care adds protection for cracks, spills, and so much more. Check eligibility for coverage and payment options.
Book a repair with us
Find a nearby Google Store location and book an appointment for expert device repair.
Book a repair with us
Find a nearby Google Store location and book an appointment for expert device repair.
Book a repair with us
Find a nearby Google Store location and book an appointment for expert device repair.
Add extra device coverage
Preferred Care adds protection for cracks, spills, and so much more. Check eligibility for coverage and payment options.
Add extra device coverage
Preferred Care adds protection for cracks, spills, and so much more. Check eligibility for coverage and payment options.
Add extra device coverage
Preferred Care adds protection for cracks, spills, and so much more. Check eligibility for coverage and payment options.
Book a repair with us
Find a nearby Google Store location and book an appointment for expert device repair.
Book a repair with us
Find a nearby Google Store location and book an appointment for expert device repair.
Book a repair with us
Find a nearby Google Store location and book an appointment for expert device repair.
Repair help articles
Pre-repair checklist
Pre-repair checklist
Check device warranty
Check device warranty
Learn about the mail-in repair process
Learn about the mail-in repair process
Learn about self-repair
Learn about self-repair
FAQ
How much does a repair cost?
Repair cost varies based on things like the device issue, warranty status, and repair service option (walk-in vs. mail-in). Start a repair for an estimate.
How do I know if my device is in warranty?
When you start a repair, your warranty status will be displayed under each of your devices.
How long do walk-in repairs take?
Depending on the device, walk-in repairs may be completed on the same day of dropoff. Same day repairs are subject to the store location, workload, and parts availability. Mail-in repairs are usually completed within a few days once the device is received. Google Store offers fast, free shipping in both directions. Typically, the total turnaround time is no longer than 7-10 days. Walk-in and mail-in repair availability varies based on your location.
How long do mail-in repairs take?
Mail-in repairs are usually completed within a few days once the device is received. Google Store offers fast, free shipping in both directions. Typically, the total turnaround time is no longer than 7-10 days. Walk-in and mail-in repair availability varies based on your location. Start a repair
What if my product is not supported?
If repairs are not available for your product, contact us for other support options.
Should I start a repair here if I have Preferred Care?
Yes, this is the right place to start a repair for all Pixel users, regardless of Preferred Care or warranty status. Start a repair
How do I purchase Preferred Care?
Visit our Preferred Care page to check if your device is eligible for coverage. Preferred Care must be added within 30 days of device purchase.
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