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Google Store trade-in program
Get the phone you want and a trade-in credit.
Choose your new phone today and get a credit when you trade in your old one – right from home.
Trade in your phone without leaving home.
Convenience
We’ll mail you a trade-in kit with a prepaid label.
Credit
Once we get your old phone, credit is issued to the form of payment.
Sustainability
Your old phone will be recycled or given to a new owner.
Now accepting the following:
Google
Apple
Samsung
LG
Motorola
Buy your new phone and start the trade-in.
Don’t wait to start shopping. Order your new phone today and complete these simple steps to trade in your old phone for a credit back.
Step 1:
Pick the phone you want.

Then get an estimate for your current device by clicking Start on the trade-in screen.


Add the trade-in kit and new phone to your cart and place the order.

Step 2:
Transfer your data.

Once your new phone arrives, you can transfer data to it before sending back your old device.


Don’t forget to factory reset the old phone, too.

Step 3:
Mail your old phone.

Ship your old phone to our 3rd party partner along with the prepaid trade-in kit you receive in the mail.


Your old phone’s value will be assessed once it's received. You’ll get an email confirming the value and that the credit will be issued in 2-5 days to the card used for the purchase.


Simple and easy!

A woman using her new Pixel phone at her desk
A woman using her new Pixel phone at her desk
A woman using her new Pixel phone at her desk
A woman using her new Pixel phone at her desk
A woman using her new Pixel phone at her desk
A woman using her new Pixel phone at her desk
Step 1:
Pick the phone you want.

Then get an estimate for your current device by clicking Start on the trade-in screen.


Add the trade-in kit and new phone to your cart and place the order.

Step 2:
Transfer your data.

Once your new phone arrives, you can transfer data to it before sending back your old device.


Don’t forget to factory reset the old phone, too.

Step 3:
Mail your old phone.

Ship your old phone to our 3rd party partner along with the prepaid trade-in kit you receive in the mail.


Your old phone’s value will be assessed once it's received. You’ll get an email confirming the value and that the credit will be issued in 2-5 days to the card used for the purchase.


Simple and easy!

Buy your new phone and start the trade-in.
Don’t wait to start shopping. Order your new phone today and complete these simple steps to trade in your old phone for a credit back.
A woman using her new Pixel phone at her desk
Step 1:
Pick the phone you want.

Then get an estimate for your current device by clicking Start on the trade-in screen.


Add the trade-in kit and new phone to your cart and place the order.

Step 2:
Transfer your data.

Once your new phone arrives, you can transfer data to it before sending back your old device.


Don’t forget to factory reset the old phone, too.

Step 3:
Mail your old phone.

Ship your old phone to our 3rd party partner along with the prepaid trade-in kit you receive in the mail.


Your old phone’s value will be assessed once it's received. You’ll get an email confirming the value and that the credit will be issued in 2-5 days to the card used for the purchase.


Simple and easy!

Start shopping today.
See what’s new and compare phones to find the one for you.
FAQ
What is Google Store trade-in?
It’s our trade-in program that can help you get the latest Pixel phone from Google. If your trade-in device is eligible for credit, you can offset the purchase price of a new one. You can get all this done online at the Google Store, making it convenient for you to complete your transaction all in one place.
How does it work?
We’ve made it easy to trade in an eligible device online. During your purchase of a new Pixel phone, select “Start trade-in” on the “trade-in” screen. Just answer a few questions regarding the brand, model, and condition of your device. We’ll provide an estimated trade-in value. If you accept the trade-in estimate online and complete your purchase, we’ll arrange for you to send your old device to our trade-in partner. You will receive your new phone before returning the old one, which gives you time to set the new one up.

Once our trade-in partner receives your old device, we’ll inspect it and verify its condition matches what you told us at the time of purchase. If everything checks out, we’ll credit your original purchase method. If the condition of your device doesn’t match what you described, a new estimated trade-in value will be credited back to you unless during your purchase you chose to receive your old phone back without credit if its condition doesn’t match what you described.

How will the value of my old phone be credited to me?
A credit card refund is only available if a Pixel phone is purchased. Phone trade-in value depends on the eligibility of the phone traded in. Your trade-in credit will be issued as a refund back on the credit card used for the phone purchase at Google Store or in the form of Store Credit if the purchased phone has already been returned.

Refund is based on (and paid after) the phone received matches the description you provided at time of estimate (manufacturer, model, whether it turns on, whether it has screen damage, etc). The refund will be issued to the form of payment you used for the order. Phones sent for trade-in must be received within 30 days of receiving your new phone, provided the purchased device has not been returned during that time.

How much will I get for my trade-in?
It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund. Keep in mind that our trade-in partner needs to receive your device within 30 days of receiving your new phone, and the condition needs to match what you told us.
What devices are eligible for Google Store trade-in?
You can trade in Google Pixel phone devices and third-party phone devices. Many third-party phone devices are eligible for a trade-in credit.
How long does the trade-in process take?
Generally, it takes 3-4 weeks after you send your device. But the sooner you send your device, the sooner we can verify its condition and process your credit.
Can I trade in more than one device?
You can only trade in one device per Pixel purchase. If you would like to trade in multiple devices, you can do so by purchasing multiple phones in separate orders.
How do I pack my device for trade-in, and how quickly should I send in my trade-in kit?
Follow the instructions included in your trade-in kit. It explains how to prepare, pack, and ship your device. Keep in mind that the estimated trade-in value is valid for 30 days, and we encourage you to send the device within this time frame to ensure that you get the value.
Is my personal data safe?
Before you send your device, we’ll tell you how to back up and erase all your data. This ensures that all your personal information is completely removed from your device before you trade it in.
If I select Google Store financing as the payment method for a new device, how will I receive the trade-in value?
If you select Google Store Financing as a payment option, the trade-in value will be refunded to your financing balance. Note that if you have also financed the phone you are trading in, you will continue to be responsible for those payments, even after trading in your phone. If you select Verizon device payment, we’ll deduct the value from the full retail price of your new phone.
Does Google offer recycling?
Yes. Please visit Device Recycling to learn more.
Is there a way to track my trade-in status?
You can find the status of your trade-in by selecting "trade-in details" from your order history.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Canceled: You canceled your trade-in before you got your kit.
Can I cancel a trade-in?
If you haven’t yet shipped your device, you can cancel your trade-in by simply keeping your device. If you’ve already shipped your device, the trade-in can’t be canceled.
Do I have to include accessories like chargers and cables?
You don’t have to, but you can always send in your chargers and cables, and we will recycle them for you.
Our ambition
Making sustainable and accessible products.
Reusing and recycling can positively impact people and the environment
Reusing and recycling can positively impact people and the environment
Recycle
See how you can recycle your old devices – from any brand.
Reusing and recycling can positively impact people and the environment
Reusing and recycling can positively impact people and the environment
Sustainability
Improving our environmental and social impact.
Reusing and recycling can positively impact people and the environment
Reusing and recycling can positively impact people and the environment
Recycle
See how you can recycle your old devices – from any brand.
Reusing and recycling can positively impact people and the environment
Reusing and recycling can positively impact people and the environment
Sustainability
Improving our environmental and social impact.
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1
Trade-in values vary based on condition, year, and configuration of your trade-in device, and are subject to change upon inspection. Credit card refund only available if a Pixel phone is purchased on that card. Phone trade-in value depends on the eligibility of the phone traded in. Phone trade-in credit will be issued as a refund back on the credit card (up to 60 days) used for the phone purchase at Google Store or in the form of Store Credit if the purchased phone has already been returned. Refund is based on (and paid after) phone received matching the description provided at time of estimate and will be issued to form of payment used for order. Phones sent for trade-in must be received within 30 days of receiving your new phone, provided the purchased device has not been returned during that time.
2
Some third-party apps and data may not be transferred automatically. For more info, visit g.co/pixel/copydatahelp.