Pay less now.
Protect more
always.
Protect more
always.
Get repairs or replacements for Pixel and Pixelbook Go without the hassle. Best of all, you can pay for the coverage up front or in monthly installments.
The benefits of Preferred Care.
Cracked screen? Energetic dog? Add Preferred Care now or within 15 days from your purchase date. Learn about what’s covered and more in our FAQ.
Monthly payments
Pay for your protection plan all at once or spread it out with monthly payments.
Oops protection
You can’t predict cracks, drops, or spills. Depending on the plan selected, get at least two “oops” claims during your coverage term.
Overnight shipping
No waiting for your old device to be returned. A new one will be overnighted to you after your claim is approved.
600+ walk-in locations
We’re partnering with uBreakiFix for repairs. And you can get a screen replacement for a service fee as low as $29 if you bring in your device.
Meet Pixel Pass. One price
for all things Pixel.
for all things Pixel.
One easy subscription that gives you a new Pixel phone every two years, premium Google services, device protection, and more.‡
What’s covered by
Preferred Care?
Preferred Care?
FAQs
How do I manage my Preferred Care plan or file a claim?
How do I manage my Preferred Care plan or file a claim?
If you are already a Preferred Care member, please visit the membership portal to file a claim for a repair or replacement, manage your plan, and more.
What are the differences between paying up front and paying monthly?
What are the differences between paying up front and paying monthly?
The monthly plan for Preferred Care renews monthly and can provide up to 4 years of coverage in case of out-of-warranty mechanical breakdown and accidental damage coverage. It can be cancelled anytime. During the active period, the plan can cover up to 10 accidental damage claims (limit 2 per rolling 12-month period, beginning with the date of first repair or replacement). Meanwhile with the upfront plan, you pay once for an additional year of mechanical breakdown coverage (in addition to the one-year manufacturer’s warranty). Financed phones are eligible for both plans, using the same payment method. For more details, please see the Sample Terms & Conditions.
Which devices are eligible for Preferred Care?
Which devices are eligible for Preferred Care?
Pixel 6, Pixel 6 Pro, Pixel 6a, and Pixel 5a phones are eligible for both Preferred Care plans. Pixelbook Go (US only, excluding Puerto Rico) is eligible for Preferred Care upfront pay, but not monthly pay.
How much are service fees for filed and approved claims?
How much are service fees for filed and approved claims?
For Pixel 6, Pixel 6 Pro, and Pixel 6a, service fees for walk-in screen repairs are $29* while the service fee for other repairs or replacements (including mechanical/electrical breakdown and all other accidental damages) is $79 for Pixel 6a, $99 for Pixel 6, and $149 for Pixel 6 Pro.
For more details and specifications, including past devices, please see the Sample Terms & Conditions
For more details and specifications, including past devices, please see the Sample Terms & Conditions
Can I get Preferred Care if I’ve already purchased an eligible device?
Can I get Preferred Care if I’ve already purchased an eligible device?
If you purchased your eligible device through the Google Store within the past 15 days, please visit the Preferred Care portal and select a device from a previous order. From there, you can proceed to add Preferred Care. For more details, please read the following instructions.
How can I get repairs done in person?
How can I get repairs done in person?
Once your claim is approved, visit a uBreakiFix location or Google Store location. For a uBreakiFix visit, please have your device’s IMEI number (for phones) or serial number (for all other devices) ready, which can be found here. For a Google Store visit (phone repairs only), please have your device’s IMEI number and approved claim ID ready.
1
For the Preferred Care Monthly Coverage plan, your devices include 4 years (Pixel 6a) or 2 years (Pixel 6, Pixel 6 Pro, Pixel 5a) of mechanical breakdown coverage after the one-year manufacturer warranty expires, and up to 2 accidental damage claims in a rolling 12-month period beginning with the date of the first repair or replacement. For the Preferred Care upfront plan, your device protection includes 1 year of mechanical breakdown coverage (after the one-year manufacturer warranty expires) and up to 2 accidental damage claims per coverage term or 2 in a rolling 12-month period or based on device. The Service Contract Provider is Federal Warranty Service Corporation in all states except in California where the Provider is Sureway, Inc.; in Florida where the Provider is United Service Protection, Inc., and in Oklahoma where the Provider is Assurant Service Protection, Inc. Please see Sample Terms & Conditions for full details on Obligors, benefits, limitations and exclusions.
2
If your claim is approved, your replacement phone will be shipped with next business day service (excluding weekends).
3
Walk-in centers not available in every state, check locations here.
‡
Available only in the US. Includes YouTube Premium, Google Play Pass, and Google One. Does not include carrier service plan. Monthly subscription price varies by plan. Monthly subscription price varies by plan. Upgrades may change monthly price. If you cancel during the 24-month cycle, you will be required to pay the remaining value of your Pixel device at a non-discounted price, and your access to bundled services will terminate. Device protection includes an additional year of coverage for mechanical breakdown (in addition to the one-year manufacturer warranty), and up to two claims of accidental coverage for two years. Claim coverage subject to deductible(s). See g.co/pixelpass/tos for full terms.
*
Plus applicable taxes