Pay less now.
Protect more always.
Protect more always.
Get repairs or replacements for Pixel and Pixelbook Go without the hassle. Best of all, you can pay for the coverage up front or in monthly installments.
The benefits of Preferred Care.
Cracked screen? Energetic dog? Add Preferred Care now or within 15 days from your purchase date. Learn about what’s covered and more in our FAQ.
Monthly payments
Pay for your protection plan all at once or spread it out with monthly payments.
Oops protection
You can’t predict cracks, drops, or spills. Depending on the plan selected, get at least two “oops” claims during your coverage term.
Overnight shipping
No waiting for your old device to be returned. A new one will be overnighted to you after your claim is approved.
600+ walk-in locations
We’re partnering with uBreakiFix for repairs. And you can save $30 off the service fee if you bring in your device.
What’s covered by
Preferred Care?
Preferred Care?
FAQs
How do I manage my Preferred Care plan or file a claim?
If you are already a Preferred Care member, please visit the membership portal to file a claim for a repair or replacement, manage your plan, and more.
What are the differences between paying up front and paying monthly?
The monthly plan for Preferred Care renews monthly and can provide an additional 2 years of mechanical breakdown coverage (in addition to the one-year manufacturer’s warranty). It can be cancelled anytime. During the active period, the plan can cover up to 6 accidental damage claims (limit 2 per rolling 12-month period, beginning with the date of first repair or replacement). Meanwhile with the upfront plan, you pay once for an additional year of mechanical breakdown coverage (in addition to the one-year manufacturer’s warranty). Financing is available for the upfront plan. For more details, please see the Full Terms & Conditions.
Which devices are eligible for Preferred Care?
Pixel 5a phones are eligible for both Preferred Care plans. Pixel 5, Pixel 4a (5G), Pixel 4a, and Pixelbook Go (US only, excluding Puerto Rico) are eligible for Preferred Care upfront pay, but not monthly pay.
How much are deductibles for filed claims?
In general, the service fee/deductible per claim is $99 for Pixel 5a, $129 for Pixel 5 and Pixel 4a (5G), and $99 for Pixel 4a, Pixelbook, and Pixelbook Go. For simple screen repairs, service fees/deductibles will be lower and for walk-in repairs, you can save up to $30 on your deductible with your Pixel 5, Pixel 4a (5G), and Pixel 4a. For more details and specifications, please see the Full Terms & Conditions.
Can I get Preferred Care if I’ve already purchased an eligible device?
If you purchased your eligible device through the Google Store within the past 15 days, please visit the Preferred Care portal and select a device from a previous order. From there, you can proceed to add Preferred Care. For more details, please read the following instructions.
1
Please see sample Terms and Conditions for full details on obligors, benefits and exclusions, as well as repairs, replacements, and accidental damage coverage. For all devices, your device protection includes an additional year of coverage for mechanical breakdown (in addition to the one-year manufacturer warranty), and up to two claims of accidental damage coverage for two years.
2
If your claim is approved, your replacement phone will be shipped with next business day service (excluding weekends).
3
Walk-in centers not available in every state, check locations here.