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Protect your new device with Preferred Care.

Preferred Care is a device protection program that allows you to get repairs and replacements on your device. Add coverage now or within 30 days of your purchase.

Protect your new device with Preferred Care.

Preferred Care is a device protection program that allows you to get repairs and replacements on your device. Add coverage now or within 30 days of your purchase.
A collage featuring people using their Pixel devices, the backs of Pixel 9 Pro in Porcelain and Pixel 9 in Peony side-by-side, and a profile view of an open Pixel 9 Pro Fold in Porcelain.
A collage featuring people using their Pixel devices, the backs of Pixel 9 Pro in Porcelain and Pixel 9 in Peony side-by-side, and a profile view of an open Pixel 9 Pro Fold in Porcelain.

The benefits of Preferred Care.

One-time or monthly payments.

For eligible devices, pay for your protection plan up front or spread it out with monthly payments. Find the full list of eligible devices in the FAQs below.

More ways to repair and replace.

Get protection for cracks, drops, and spills. All devices are repaired or replaced using certified Google parts.

Replacements ship in a day.

A replacement device will be shipped the next business day after your replacement claim is approved.

700+ repair centers nationwide.

For eligible devices, get your cracked screen repaired for just $29.

Protect any of these devices with Preferred Care.

Get protection for your device in the event of a covered breakdown.
+1
Pixel 9 Pro
X
X
Pixel 9 Pro Fold
X
X
+1
Pixel 9
X
X
New
+1
Pixel 9a
X
X
+1
Google Pixel Watch 3
X
X
The front and back of Pixel 8 Pro in Bay. The front display shows a cloud of colors.
+1
Pixel 8 Pro
X
X
The front and back of Pixel 8 in Hazel. The front display shows a cloud of colors.
+1
Pixel 8
X
X
The front and back of Pixel 8a in Aloe.
+1
Pixel 8a
X
X
Fitbit Ace LTE
X
X
Pixel Tablet
X
X
+1
Google Pixel Watch 2
X
X
Fitbit Sense 2
X
X
+1
Fitbit Versa 4
X
X
Fitbit Charge 6
X
X
Fitbit Inspire 3
X
X
A person using the Pixel 8 Pro phone in Bay
A person using the Pixel 8 Pro phone in Bay

How it works.

You can purchase a Preferred Care plan for your eligible device when you buy it from the Google Store or through the check eligibility page after purchasing it from a retail partner. For more info about Preferred Care, go to the Help Center.

How it works.

You can purchase a Preferred Care plan for your eligible device when you buy it from the Google Store or through the check eligibility page after purchasing it from a retail partner. For more info about Preferred Care, go to the Help Center.

Enroll your eligible device.

Add Preferred Care at checkout or enroll within 30 days of your purchase date under My Account.

 

Your coverage period begins when you enroll in Preferred Care, or when your device is shipped.

 

For devices purchased from retail partners, check eligibility and add Preferred Care coverage.

Enroll your eligible device.

Add Preferred Care at checkout or enroll within 30 days of your purchase date under My Account.

 

Your coverage period begins when you enroll in Preferred Care, or when your device is shipped.

 

For devices purchased from retail partners, check eligibility and add Preferred Care coverage.

Check what’s covered.

Plans include accidental damage like drops, liquid spills, and cracks, plus mechanical or electrical breakdowns after the manufacturer’s warranty expires.

Check what’s covered.

Plans include accidental damage like drops, liquid spills, and cracks, plus mechanical or electrical breakdowns after the manufacturer’s warranty expires.

Repair or replace your device.

File a claim online or by phone. If approved for a replacement, a new device will be shipped to you.

Repair or replace your device.

File a claim online or by phone. If approved for a replacement, a new device will be shipped to you.

How to file a claim and receive your replacement device.

Step 1

Visit your membership portal and select the applicable device. Once filing is complete, you will receive a confirmation email.

Step 2

Keep an eye out for delivery and wait for your replacement device to arrive.

Step 1

Visit your membership portal and select the applicable device. Once filing is complete, you will receive a confirmation email.

Step 2

Keep an eye out for delivery and wait for your replacement device to arrive.

Step 3

Remove SIM card from the old device and insert into the new device. If possible, reset the old device to factory settings before shipping.

Step 4

Fill out the shipment label with required information. Place the old device in the box that the replacement device came in, and send it with a prepaid shipping label.

Step 3

Remove SIM card from the old device and insert into the new device. If possible, reset the old device to factory settings before shipping.

Step 4

Fill out the shipment label with required information. Place the old device in the box that the replacement device came in, and send it with a prepaid shipping label.

Frequently asked questions.

  • 1
    The Service Contract Provider is Federal Warranty Service Corporation in all states except in California where the Provider is Sureway, Inc.; in Florida where the Provider is United Service Protection, Inc., and in Oklahoma where the Provider is Assurant Service Protection, Inc. Please see sample Terms and Conditions for full details on Obligors, benefits, limitations and exclusions. There’s no limit to covered mechanical/electrical breakdown claims. If you purchased Preferred Care Monthly Coverage the claim limit for accidental damage coverage is up to two covered claims in a rolling 12-month period, beginning with the date of the first repair or replacement. If you purchased the Preferred Care 2-year coverage plan there is a claim limit of up to 2 accidental damage claims or 2 accidental damage claims in a rolling 12-month period based on the date of first repair or replacement based on device.
  • 2
    Select devices that only have a cracked front screen are eligible for cracked screen repair (devices with a damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, and available in select locations, which are subject to change at any time. Repairs are performed by an Asurion-certified technician and come with a 90-day limited warranty. Eligibility for scratch screen repair will be determined at the time of claim filing. Visit asurion.com/googleclaims to check current device eligibility.
  • 3
    Subject to the service fees listed in the FAQs.
  • 4
    To remove all data from your phone, you can reset your phone to factory settings. Factory resets are also called “formatting” or “hard resets.” Learn how to reset your device here. Some third-party apps and data may not be transferred automatically. For more info, visit g.co/pixel/copydatahelp.
  • *
    0% APR with Google Store Financing on Phone and Qualifying Purchases: Google Store Financing is a credit card issued and serviced solely by Synchrony Bank and can be used only for purchases at store.google.com. Credit card application decisions are made solely by Synchrony Bank. 0% APR with equal monthly payments is available every day on Phone Purchases (as defined in the credit card agreement). At times, we may offer Equal Pay Financing promotions with 0% APR on identified Qualifying Purchases (and all other items purchased in the same sales transaction). No interest will be charged on Phone Purchases or Qualifying Purchases and equal monthly payments are required equal to the total Phone or Qualifying Purchase amount divided by the number of months in the applicable promotional period, rounded to the whole cent. Any estimated monthly payments shown on a Phone Purchase or Qualifying Purchase may be shown rounded to the next whole dollar (for ease of display) or may be shown rounded to the whole cent. See your billing statement for your actual equal monthly payment required, which will be rounded to the whole cent. If you make your payments by the due date each month, the monthly payment (adjusted for taxes, delivery and any other items purchased in the same sale transaction) should allow you to pay off the Phone Purchase or Qualifying Purchase within the number of months advertised if this balance is the only balance on your account during the promotional period. If you have other balances on your account, this monthly payment will be added to the monthly payment applicable to those balances. New Accounts as of 6/27/24: Purchase APR for Phone Purchases 0.00%. Purchase APR for Other Purchases 34.99%. Penalty APR 39.99%. Min Interest Charge $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.