Google Store trade-in programme
Get the Pixel you want, plus trade-in credit.
Choose your new device today and get a credit when you trade in your old one – right from home.
Trade in your device without leaving home.
You’re three steps away from a trade-in credit.
Buy a new Pixel and start your trade-in.
Step 1
Pick your new Pixel.
Step 2
Transfer your data.
Step 3
Send your old device.
Upgrade your device today.
We've made it easy to trade in an eligible device online. During your purchase of a new Pixel device, select 'Start trade-in' on the 'trade-in' screen. We'll provide an estimated trade-in value. If you accept the trade-in estimate online and complete your purchase, we'll arrange for you to send your old device to our trade-in partner. You'll receive your new device before returning the old one, which gives you time to set the new one up.
Once our trade-in partner has received your old device, we'll inspect it and verify that its condition matches what you told us at the time of purchase. If everything is in order, we'll credit your original purchase method. If the condition of your device doesn't match what you described, a new estimated trade-in value will be credited back to you unless during your purchase you chose to receive your old device back without credit if its condition doesn't match what you described.
Please note that phones reported lost or stolen, phones found to be counterfeit, phones that don't power on/off and phones that are not factory reset when received will also not be accepted for trade-in, and may not be returned due to safety issues and local regulatory requirements.
- Confirmed: You've started the trade-in process and got an email confirmation.
- Device assessed: We've sent you an email with the value of your old device.
- Cancelled: You've cancelled your trade-in before you got your kit.
We've made it easy to trade in an eligible device online. During your purchase of a new Pixel device, select 'Start trade-in' on the 'trade-in' screen. We'll provide an estimated trade-in value. If you accept the trade-in estimate online and complete your purchase, we'll arrange for you to send your old device to our trade-in partner. You'll receive your new device before returning the old one, which gives you time to set the new one up.
Once our trade-in partner has received your old device, we'll inspect it and verify that its condition matches what you told us at the time of purchase. If everything is in order, we'll credit your original purchase method. If the condition of your device doesn't match what you described, a new estimated trade-in value will be credited back to you unless during your purchase you chose to receive your old device back without credit if its condition doesn't match what you described.
Please note that phones reported lost or stolen, phones found to be counterfeit, phones that don't power on/off and phones that are not factory reset when received will also not be accepted for trade-in, and may not be returned due to safety issues and local regulatory requirements.
- Confirmed: You've started the trade-in process and got an email confirmation.
- Device assessed: We've sent you an email with the value of your old device.
- Cancelled: You've cancelled your trade-in before you got your kit.
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1
Some third-party apps and data may not be transferred automatically. For more info, visit g.co/pixel/copydatahelp.
2
Trade-in values vary based on the condition, year and configuration of your trade-in device and are subject to change upon inspection. A credit card refund is only available if a Pixel device is purchased on that card. The device trade-in value depends on the eligibility of the device traded in. Device trade-in credit will be issued as a refund back on the credit card used for the device purchase from Google Store (in up to 60 days) or in the form of Store credit if the purchased device has already been returned. The refund is based on and paid after a device is received that matches the description provided at the time of the estimate and will be issued to the form of payment used for the order. Devices sent for trade-in must be received within 30 days of receiving your new device, provided that the purchased device has not been returned during that time.