Discover How Google Pixel Call Assist Works - Google Store
Don’t wait to use Pixel Call Assist.
Fewer unwanted calls. Less waiting on hold. No more “I can’t hear you.”
That’s what makes using
such an easy call. When you’re trying to contact a business, the AI-powered features in Pixel Call Assist help you shortcut through automated calling systems and tell you how long you might need to wait on hold. You can even let Google Assistant wait on hold for you. It’s great for receiving calls, too, with Google Assistant acting as your personal call screener. And whether you’re calling a business or a friend, Pixel uses AI to recognise, isolate, and eliminate distracting sounds like wind and traffic noise, while enhancing your caller's voice. So you won’t have to ask, “Can you repeat that?”
When you place a call, you may be greeted by an automated voice that offers options – often with lengthy descriptions you need to memorise or listen to closely.
Of course, any drawn-out response time can be annoying, especially when fuzzy hold music is involved.
If you want to skip the wait altogether, you can have Google Assistant wait for you. Pixel offers it for freephone numbers you call with Pixel
. Select this option and Google Assistant will notify you with sound, vibration, and a prompt on your screen once someone is on the line and ready.
Google Call Screen can be especially valuable when you use the same phone for work and personal purposes.
Consider the case of Jacqui Podel, a nutrition consultant in New York City who uses her Pixel for both personal and business calls. She receives calls from friends and clients at all times of the day, as well as occasional spam calls. With every call, she’s deciding whether she wants to take a work call outside of business hours, or catch up with friends when she’s on the clock.
Google Assistant Call Screening can also filter and decline robocalls in the background. It asks callers to state their name and the reason for their call. Then, if the call is determined to be spam, it is automatically declined. This is especially handy for Podel during work hours, when she receives client calls from numbers she may not recognise: “I don’t have to waste my time screening calls that are spam,” she says. Pixel Call Assist lets Podel spend less time contending with bots on her phone and leaves her with more time to spend on her business – not to mention more peace of mind.
