Get Your Pixel Screen, Battery or Device Repaired - Google Store
Designed to be repaired and reloved
Designed to be repaired and reloved
Easy device repairs for life’s accidents.
Google Store has you covered with device repair services, no matter your warranty status.
Easy device repairs for life’s accidents.
Google Store has you covered with device repair services, no matter your warranty status.
How do repairs work?
Walk-in
Visit a nearby authorised partner location to get your Pixel phone repaired. Repairs are typically completed on the same day as the drop-off. Repair timeline may vary based on location constraints (e.g. demand, part availability, etc.).
Mail-in
Mail in your device for repair and get it back good as new. When we receive it, we’ll inspect it and confirm the reported damages match what needs to be fixed.
Self-repair
If you prefer self-repair, authorized Google repair parts are available through a partnership with iFixit. This option is only recommended for those with relevant technical expertise. Learn more
My Pixel
The My Pixel app makes it easy to check up on your device health, start a repair or troubleshoot an issue directly from the Support tab. The app comes pre-installed on Pixel phones, 6 and above.
My Pixel
The My Pixel app makes it easy to check up on your device health, start a repair or troubleshoot an issue directly from the Support tab. The app comes pre-installed on Pixel phones, 6 and above.
My Pixel
The My Pixel app makes it easy to check up on your device health, start a repair or troubleshoot an issue directly from the Support tab. The app comes pre-installed on Pixel phones, 6 and above.
My Pixel
The My Pixel app makes it easy to check up on your device health, start a repair or troubleshoot an issue directly from the Support tab. The app comes pre-installed on Pixel phones, 6 and above.
Explore more support options
Find answers fast in the Help Center, browse forums for tips from other Pixel users, or contact the support team for personal assistance.
Repair help articles
Repair help articles
Pre-repair checklist
Pre-repair checklist
Check device warranty
Check device warranty
Learn about the mail-in repair process
Learn about the mail-in repair process
Learn about self-repair
Learn about self-repair
FAQ
Which devices are eligible for repair?
Currently, Pixel phones are eligible for repair services (for more information see here). If you are experiencing an issue with a Pixel watch or tablet see support options. For all other products, see hardware support.
Where can I get more information on repairing my own device or purchasing spare parts?
This is currently possible for Pixel phones. For more information see here.
How do I know if my device is in warranty?
When you start a repair, your warranty status will be displayed under each of your devices. You can also view your devices. Learn more about product warranties.
How long does a repair take?
Repair times depend on the service type (varies by location). Walk-in repairs may be completed as fast as the same day. Same day repairs are subject to the store location, workload and parts availability. Postal repairs are usually completed within a few days once the device is received. Google Store offers fast, free delivery in both directions. Typically, most devices are returned within 4-5 working days of sending them in for repair, but please allow up to 10 working days. Walk-in and postal repair availability varies based on your location, device and issue.
How much does a repair cost?
Repair cost varies based on things like the device, the issue, warranty status and repair service type (walk-in vs mail-in). Start a repair to see a cost estimate and service options in your area.
Can I get help with software issues?
Yes, Google offers software issue support. Technicians use diagnostic tools and compete triage on devices to identify all potential issues. Ensure you back up your data before you go.
How can I check the status of my repair?
To check the status of your repair, view your Google Store repair history. For walk-in repairs, call the local repair store for the latest update. Learn more. Walk-in and mail-in repair availability varies based on your location, device and issue.
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