Step 1
Pick your new Pixel.
Step 2
Transfer your data.
Step 3
Send your old device.
Once our trade-in partner receives your old device, we’ll inspect it and verify its condition matches what you told us at the time of purchase. If everything checks out, we’ll credit your original purchase method. If the condition of your device doesn’t match what you described, a new estimated trade-in value will be credited back to you unless during your purchase you chose to receive your old device back without credit if its condition doesn’t match what you described.
Please note that phones reported lost or stolen, phones found to be counterfeit, phones that don’t power on/off, and phones that are not factory reset when received will also not be accepted for trade-in, and may not be returned due to safety issues and local regulatory requirements.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Canceled: You canceled your trade-in before you got your kit.
Once our trade-in partner receives your old device, we’ll inspect it and verify its condition matches what you told us at the time of purchase. If everything checks out, we’ll credit your original purchase method. If the condition of your device doesn’t match what you described, a new estimated trade-in value will be credited back to you unless during your purchase you chose to receive your old device back without credit if its condition doesn’t match what you described.
Please note that phones reported lost or stolen, phones found to be counterfeit, phones that don’t power on/off, and phones that are not factory reset when received will also not be accepted for trade-in, and may not be returned due to safety issues and local regulatory requirements.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Canceled: You canceled your trade-in before you got your kit.
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