Then get an estimate for your current device by clicking
Start on the trade-in screen.
Add the trade-in kit and new Pixel phone to your cart and place the order.
Once your new Pixel arrives, you can transfer data to it before sending back your old phone.
Don't forget to factory reset the old device too.
Ship it to our third-party partner along with the prepaid trade-in kit you receive in the mail.
Once it's been received, you'll get an email confirming your trade-in value.
Then get an estimate for your current device by clicking
Start on the trade-in screen.
Add the trade-in kit and new Pixel phone to your cart and place the order.
Once your new Pixel arrives, you can transfer data to it before sending back your old phone.
Don't forget to factory reset the old device too.
Ship it to our third-party partner along with the prepaid trade-in kit you receive in the mail.
Once it's been received, you'll get an email confirming your trade-in value.
Once our trade-in partner receives your old device, they will inspect it and verify that its condition matches what you told at the time of purchase. The physical inspection is more detailed and includes factors that aren't always visible to the eye (such as battery condition, screen burn-in, bruising or missing pixels, and the back light quality). If everything checks out, Google on behalf of our trade-in partner will partially refund your original purchase method. If the physical inspection reveals issues that reduce the value of the phone, a new estimated trade-in value will be refunded back to you along with an explanation of why the valuation differs. If the post-inspection value is not at least 75% of the estimated value, our trade-in partner will return the phone to you and you will receive no refund. A phone cannot be returned if it was reported stolen or is unsafe to ship.
Refund is based on (and paid after) the device received matches the description you provided at time of estimate (manufacturer, model, whether it turns on, whether it has screen damage, etc). The refund will be issued to the form of payment you used for the order. If the trade-in refund exceeds the cost of your new Pixel device: The excess amount will be provided as Store Credit. Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Cancelled: You cancelled your trade-in before you got your kit.
Once our trade-in partner receives your old device, they will inspect it and verify that its condition matches what you told at the time of purchase. The physical inspection is more detailed and includes factors that aren't always visible to the eye (such as battery condition, screen burn-in, bruising or missing pixels, and the back light quality). If everything checks out, Google on behalf of our trade-in partner will partially refund your original purchase method. If the physical inspection reveals issues that reduce the value of the phone, a new estimated trade-in value will be refunded back to you along with an explanation of why the valuation differs. If the post-inspection value is not at least 75% of the estimated value, our trade-in partner will return the phone to you and you will receive no refund. A phone cannot be returned if it was reported stolen or is unsafe to ship.
Refund is based on (and paid after) the device received matches the description you provided at time of estimate (manufacturer, model, whether it turns on, whether it has screen damage, etc). The refund will be issued to the form of payment you used for the order. If the trade-in refund exceeds the cost of your new Pixel device: The excess amount will be provided as Store Credit. Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Cancelled: You cancelled your trade-in before you got your kit.
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