Google Preferred Care for Pixel Devices

What is Preferred Care and what are the benefits of enrolling?

All Google items, such as Pixel phones, come with a one-year warranty. The Preferred Care plans provide out-of-warranty mechanical breakdown coverage, accidental damage and failure to locate (excludes tablets and Quebec customers). Preferred Care is available to be purchased as a monthly plan or a two-year plan paid upfront.

What is the coverage and benefit of the programme?

Preferred Care provides repair and replacement for accidental damage, such as drops, liquid spills, cracks, and mechanical or electrical failure, for as long as the device is enrolled. Failure to locate coverage is also available for smartphones and watches (excludes tablets and Quebec customers).The maximum number of claims you can make under this policy is two (2) Accidental Damage from Handling claims (such as drops, cracks, and spills) and one (1) failure to locate claim (smartphones and watches only) in any rolling 12-month period. There is no limit to the number of mechanical or electrical failures claims during the term of this plan. Both plans can be cancelled at any time. Financed phones are eligible for both plans, using the same payment method. For more details, please see the Preferred Care Terms and Conditions.

How does failure to locate work?

Failure to locate is available for smartphones and watches only (excludes tablets). If your smartphone or watch cannot be located, we've got you covered with a replacement so that you can reconnect quickly. We'll send you a replacement upon approval as soon as the next business day, saving you time and money. Failure to locate is not available for Quebec customers.

Which devices are eligible for Preferred Care and how much does it cost?

Eligibility and plan pricing vary by device. You can view the complete list of eligible devices and their costs here. Service fees are applied per claim. There is no service fee for mechanical breakdowns claims. For all specific service fees and program details, see the Preferred Care Terms and Conditions.

How do I purchase Preferred Care? Can I get Preferred Care if I've already purchased an eligible device?

You can purchase Preferred Care by adding the Preferred Care option when you add your device to your basket. If you purchased your eligible device through the Google Store within the past 30 days, please visit the Preferred Care portal and select a device from a previous order. From there, you can proceed to add Preferred Care. For more details, please read the following instructions.

Can I add Preferred Care if I didn’t buy my device from the Google Store?

Yes, you can still add Preferred Care to eligible devices. Check eligibility.

How do I manage my Preferred Care plan?

If you are already a Preferred Care member, please visit the membership portal to file a claim for a repair or replacement, manage your plan, and more. If your device is still within the manufacturer warranty period, please visit our Repair Center where you will be directed to the in warranty repair options.

How can I get repairs done in person?

If you are already a Preferred Care member, please visit the membership portal to file a claim for repair or replacement, manage your plan, and more. If your device is still within the manufacturer warranty period, please visit our Repair Center where you will be directed to the in warranty options.

Google Preferred Care for Pixel Devices - Google Store

With Preferred Care comes peace of mind.

Preferred Care has you covered.

Protect against failure to locate.

Pay monthly or upfront.

Replacements are dispatched in a day.

Rapid replacements

Frequently asked questions