Protect your new device with Preferred Care.

Preferred Care is a device protection programme that allows you to get repairs and replacements on your device. Add coverage now or within 30 days of your purchase.

Protect your new device with Preferred Care.

Preferred Care is a device protection programme that allows you to get repairs and replacements on your device. Add coverage now or within 30 days of your purchase.
A collage featuring people using their Pixel devices, the backs of Pixel 9 Pro in Porcelain and Pixel 9 in Peony side-by-side, and a profile view of an open Pixel 9 Pro Fold in Porcelain.
A collage featuring people using their Pixel devices, the backs of Pixel 9 Pro in Porcelain and Pixel 9 in Peony side-by-side, and a profile view of an open Pixel 9 Pro Fold in Porcelain.
The benefits of Preferred Care.
Monthly payments.For eligible devices, pay for your protection plan with monthly payments. Find the full list of eligible devices in the FAQ below.
More ways to repair and replace.Get protection for cracks, drops and spills. All devices are repaired or replaced using certified Google parts.
Replacements are dispatched in a day.A new device will be dispatched the next working day after your replacement claim is approved.
600+ repair centres nationwide.For eligible devices, get a screen-only repair for a service fee as low as $39 if you bring in your device.

Save more with failure to locate coverage.

Add Preferred Care to your Pixel devices and get added peace of mind if your device cannot be located.

Save more with failure to locate coverage.

Add Preferred Care to your Pixel devices and get added peace of mind if your device cannot be located.

Protect any of these devices with Preferred Care.

New
Pixel 9 Pro
X
X
New
Pixel 9 Pro Fold
X
X
New
Pixel 9
X
X
New
+1
Google Pixel Watch 3
X
X
The front and back of Pixel 8 Pro in Bay. The front display shows a cloud of colours.
+1
Pixel 8 Pro
X
X
The front and back of Pixel 8 in Hazel. The front display shows a cloud of colours.
+1
Pixel 8
X
X
The front and back of a Pixel 8a in Aloe.
+1
Pixel 8a
X
X
Pixel Tablet
X
X
+1
Google Pixel Watch 2
X
X
A person using the Pixel 8 Pro phone in Bay
A person using the Pixel 8 Pro phone in Bay

How it works.

You can purchase a Preferred Care plan for your eligible device when you buy it from the Google Store. For more info about Preferred Care, go to the Help Center.

How it works.

You can purchase a Preferred Care plan for your eligible device when you buy it from the Google Store. For more info about Preferred Care, go to the Help Center.

Enroll your eligible device.

Add Preferred Care at checkout or enroll within 30 days of your purchase date under My Account. Your coverage period begins when you enroll in Preferred Care, or when your device is shipped.

Enroll your eligible device.

Add Preferred Care at checkout or enroll within 30 days of your purchase date under My Account. Your coverage period begins when you enroll in Preferred Care, or when your device is shipped.

Check what's covered.

Plans include accidental damage like drops, liquid spills and cracks, plus mechanical or electrical breakdowns after the manufacturer's warranty expires.

Check what's covered.

Plans include accidental damage like drops, liquid spills and cracks, plus mechanical or electrical breakdowns after the manufacturer's warranty expires.

Repair or replace your device.

File a claim online or by phone. If approved for a replacement, a new device will be sent to you.

Repair or replace your device.

File a claim online or by phone. If approved for a replacement, a new device will be sent to you.

Frequently asked questions.

  • 1
    The service contract provider is Federal Warranty Service Corporation in all states except in California where the provider is Sureway, Inc., in Florida where the provider is United Service Protection, Inc. and in Oklahoma where the provider is Assurant Service Protection, Inc. Please see sample Terms and Conditions for full details on obligors, benefits, limitations and exclusions. There's no limit to covered mechanical/electrical breakdown claims. If you purchased Preferred Care Monthly Coverage the claim limit for accidental damage coverage is up to two covered claims in a rolling 12-month period, beginning with the date of the first repair or replacement. If you purchased the Preferred Care two-year coverage plan, there is a claim limit of up to two accidental damage claims or two accidental damage claims in a rolling 12-month period based on the date of the first repair or replacement based on device.
  • 2
    If your claim is approved, your replacement phone will be dispatched with next-working-day service (excluding weekends).
  • 3
    Walk-in centres not available in every state. Check walk-in locations.
  • *
    0% APR with equal monthly payments on phone purchases: Google Store Financing is a credit card account issued and serviced solely by Synchrony Bank and can be used only for purchases at store.google.com. Credit card application decisions are made solely by Synchrony Bank. The estimated monthly payment shown on any phone purchase may be rounded up to the next whole dollar or may be shown rounded to the whole cent but, in either event, only applies with the use of a Google Store Financing credit card account. See your billing statement for your actual equal monthly payment required, which will be rounded to the whole cent. If you make your payments by the due date each month, the monthly payment (adjusted for taxes, delivery and any other items purchased in the same sales transaction) should allow you to pay off the phone purchase within the number of months advertised if this balance is the only balance on your account during that time period. If you have other balances on your account, this monthly payment will be added to the monthly payment applicable to those balances. For new accounts: For phone purchases (any transaction that includes a phone), APR is 0.00%. For all other (regular) purchases, APR is 29.99%. Minimum interest charge is $2.00. APRs are accurate as of 01/10/22. Subject to credit approval.