Google Preferred Care for Pixel Devices

Protect your new device with Preferred Care.

Preferred Care is a device protection programme that allows you to get repairs and replacements on your device. Add coverage now or within 30 days of your purchase.

Protect your new device with Preferred Care.Preferred Care is a device protection programme that allows you to get repairs and replacements on your device. Add coverage now or within 30 days of your purchase.

Monthly payments.

For eligible devices, pay for your protection plan with monthly payments. Find the full list of eligible devices in the FAQ below.

More ways to repair and replace.

Get protection for cracks, drops and spills. All devices are repaired or replaced using certified Google parts.

Replacements are dispatched in a day.

A new device will be dispatched the next working day after your replacement claim is approved.

600+ repair centres nationwide.

For eligible devices, get a screen-only repair for a service fee as low as $39 if you bring in your device.

Save more with failure to locate coverage.

Add Preferred Care to your Pixel devices and get added peace of mind if your device cannot be located.

Save more with failure to locate coverage.

Add Preferred Care to your Pixel devices and get added peace of mind if your device cannot be located.

Protect any of these devices with Preferred Care.

New

Pixel 9 Pro

New

Pixel 9 Pro Fold

New

Pixel 9

New

Google Pixel Watch 3

Pixel 8 Pro

Pixel 8

Pixel 8a

Pixel Tablet

Google Pixel Watch 2

How it works.

You can purchase a Preferred Care plan for your eligible device when you buy it from the Google Store or through the check eligibility page after purchasing it from a retail partner. For more information about Preferred Care, go to the Help Centre.

Enroll your eligible device.

Add Preferred Care at checkout or enrol within 30 days of your purchase date under My account. Your coverage period begins when you enrol in Preferred Care or when your device is dispatched.

For devices purchased from retail partners, check eligibility and add Preferred Care coverage. Your coverage period starts on the date that you enrol in Preferred Care.

Check what's covered.

Plans include accidental damage like drops, liquid spills and cracks, plus mechanical or electrical breakdowns after the manufacturer's warranty expires.

Repair or replace your device.

File a claim online or by phone. If approved for a replacement, a new device will be sent to you.

How it works.

You can purchase a Preferred Care plan for your eligible device when you buy it from the Google Store or through the check eligibility page after purchasing it from a retail partner. For more information about Preferred Care, go to the Help Centre.

Enroll your eligible device.

Add Preferred Care at checkout or enrol within 30 days of your purchase date under My account. Your coverage period begins when you enrol in Preferred Care or when your device is dispatched.

For devices purchased from retail partners, check eligibility and add Preferred Care coverage. Your coverage period starts on the date that you enrol in Preferred Care.

Check what's covered.

Plans include accidental damage like drops, liquid spills and cracks, plus mechanical or electrical breakdowns after the manufacturer's warranty expires.

Repair or replace your device.

File a claim online or by phone. If approved for a replacement, a new device will be sent to you.

Frequently asked questions.

What is Preferred Care and what are the benefits of enrolling?

All Google items, such as Pixel phones or Fitbit devices, come with a one-year warranty. The Preferred Care plans provide out-of-warranty mechanical breakdown coverage, accidental damage and failure to locate. Preferred Care is available to be purchased as a monthly plan.

What is the coverage and benefit of the programme?

Preferred Care provides repair and replacement for accidental damage, such as drops, liquid spills, cracks, and mechanical or electrical failure, for as long as the device is enrolled. There is a claim limit of two accidental damage claims per rolling 12-month period, beginning with the date of first repair or replacement. Both plans can be cancelled at any time. Financed phones are eligible for both plans, using the same payment method. For more details, please see the Preferred Care Terms and Conditions.

How does failure to locate work?

If your device cannot be located, we've got you covered with a replacement for your eligible device so that you can reconnect quickly. We'll send you a replacement upon approval as soon as the next business day, saving you time and money.

What are the differences between paying up front and paying monthly?

The Preferred Care plans provide coverage for out-of-warranty mechanical breakdown and accidental damage. For both plans, during their coverage terms, there is no limit for mechanical breakdowns or electrical fault claims after Google's warranty expires. The Preferred Care monthly coverage plan renews automatically every month up to 60 months. With the Preferred Care two-year plan, you pay once up front for 24 months of coverage.

Which devices are eligible for Preferred Care?

The following devices can be purchased with Preferred Care monthly:

Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9 Pro Fold, Google Pixel Watch 3 (41 mm), Google Pixel Watch 3 (45 mm), Pixel 8a, Pixel 8, Pixel 8 Pro, Google Pixel Watch 2, Pixel Tablet, Pixel 7a, Pixel 7, Pixel 7 Pro, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 5a

How much are service fees for filed and approved claims?

For Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9 Pro Fold, Pixel 8a, Pixel 8, Pixel 8 Pro, Pixel 7a, Pixel 7, Pixel 7 Pro, Pixel 6, and Pixel 6 Pro and Pixel 6a, service fees for walk-in screen repairs are CA$39 while the service fee for other repairs or replacements (including mechanical/electrical breakdown and all other accidental damages) is CA$99 for Pixel 9, CA$159 for Pixel 9 Pro, CA$159 for Pixel 9 Pro XL, CA$159 Pixel 9 Pro Fold, CA$59 for Pixel Watch 3 (41mm), CA$59 for Pixel Watch 3 (45mm), CA$59 for Pixel Tablet, CA$59 for Pixel Watch 2, CA$59 (CA$59 for failure to locate) for Pixel 8a, CA$99 (CA$119 for failure to locate) for Pixel 8, CA$159 (CA$229 for failure to locate) for Pixel 8 Pro, CA$59 for Pixel 7a, CA$59 for Pixel 6a, CA$99 for Pixel 7, CA$119 for Pixel 7 Pro, CA$129 for Pixel 6, CA$189 for Pixel 6 Pro.

How do I purchase Preferred Care? Can I get Preferred Care if I've already purchased an eligible device?

You can purchase Preferred Care by adding the Preferred Care option when you add your device to your basket. If you purchased your eligible device through the Google Store within the past 30 days, please visit the Preferred Care portal and select a device from a previous order. From there, you can proceed to add Preferred Care. For more details, please read the following instructions.

Can I add Preferred Care if I didn't buy my device from the Google Store?

Yes, you can still add Preferred Care to eligible devices. Check eligibility.

How do I manage my Preferred Care plan?

If you are already a Preferred Care member, please visit the membership portal to file a claim for a repair or replacement, manage your plan and more. If your device is still within the manufacturer warranty period, please visit our Repair Centre, where you will be directed to the in-warranty repair options.

How can I get repairs done in person?

You can purchase Preferred Care by adding the Preferred Care option when you add your device to your basket. If you purchased your eligible device through the Google Store within the past 30 days, please visit the Preferred Care portal and select a device from a previous order. From there, you can proceed to add Preferred Care. For more details, please read the following instructions.

What is Preferred Care and what are the benefits of enrolling?

All Google items, such as Pixel phones or Fitbit devices, come with a one-year warranty. The Preferred Care plans provide out-of-warranty mechanical breakdown coverage, accidental damage and failure to locate. Preferred Care is available to be purchased as a monthly plan.

What is the coverage and benefit of the programme?

Preferred Care provides repair and replacement for accidental damage, such as drops, liquid spills, cracks, and mechanical or electrical failure, for as long as the device is enrolled. There is a claim limit of two accidental damage claims per rolling 12-month period, beginning with the date of first repair or replacement. Both plans can be cancelled at any time. Financed phones are eligible for both plans, using the same payment method. For more details, please see the Preferred Care Terms and Conditions.

How does failure to locate work?

If your device cannot be located, we've got you covered with a replacement for your eligible device so that you can reconnect quickly. We'll send you a replacement upon approval as soon as the next business day, saving you time and money.

What are the differences between paying up front and paying monthly?

The Preferred Care plans provide coverage for out-of-warranty mechanical breakdown and accidental damage. For both plans, during their coverage terms, there is no limit for mechanical breakdowns or electrical fault claims after Google's warranty expires. The Preferred Care monthly coverage plan renews automatically every month up to 60 months. With the Preferred Care two-year plan, you pay once up front for 24 months of coverage.

Which devices are eligible for Preferred Care?

The following devices can be purchased with Preferred Care monthly:

Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9 Pro Fold, Google Pixel Watch 3 (41 mm), Google Pixel Watch 3 (45 mm), Pixel 8a, Pixel 8, Pixel 8 Pro, Google Pixel Watch 2, Pixel Tablet, Pixel 7a, Pixel 7, Pixel 7 Pro, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 5a

How much are service fees for filed and approved claims?

For Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9 Pro Fold, Pixel 8a, Pixel 8, Pixel 8 Pro, Pixel 7a, Pixel 7, Pixel 7 Pro, Pixel 6, and Pixel 6 Pro and Pixel 6a, service fees for walk-in screen repairs are CA$39 while the service fee for other repairs or replacements (including mechanical/electrical breakdown and all other accidental damages) is CA$99 for Pixel 9, CA$159 for Pixel 9 Pro, CA$159 for Pixel 9 Pro XL, CA$159 Pixel 9 Pro Fold, CA$59 for Pixel Watch 3 (41mm), CA$59 for Pixel Watch 3 (45mm), CA$59 for Pixel Tablet, CA$59 for Pixel Watch 2, CA$59 (CA$59 for failure to locate) for Pixel 8a, CA$99 (CA$119 for failure to locate) for Pixel 8, CA$159 (CA$229 for failure to locate) for Pixel 8 Pro, CA$59 for Pixel 7a, CA$59 for Pixel 6a, CA$99 for Pixel 7, CA$119 for Pixel 7 Pro, CA$129 for Pixel 6, CA$189 for Pixel 6 Pro.

How do I purchase Preferred Care? Can I get Preferred Care if I've already purchased an eligible device?

You can purchase Preferred Care by adding the Preferred Care option when you add your device to your basket. If you purchased your eligible device through the Google Store within the past 30 days, please visit the Preferred Care portal and select a device from a previous order. From there, you can proceed to add Preferred Care. For more details, please read the following instructions.

Can I add Preferred Care if I didn't buy my device from the Google Store?

Yes, you can still add Preferred Care to eligible devices. Check eligibility.

How do I manage my Preferred Care plan?

If you are already a Preferred Care member, please visit the membership portal to file a claim for a repair or replacement, manage your plan and more. If your device is still within the manufacturer warranty period, please visit our Repair Centre, where you will be directed to the in-warranty repair options.

How can I get repairs done in person?

You can purchase Preferred Care by adding the Preferred Care option when you add your device to your basket. If you purchased your eligible device through the Google Store within the past 30 days, please visit the Preferred Care portal and select a device from a previous order. From there, you can proceed to add Preferred Care. For more details, please read the following instructions.

¹

The service contract provider is Federal Warranty Service Corporation in all states except in California where the provider is Sureway, Inc., in Florida where the provider is United Service Protection, Inc. and in Oklahoma where the provider is Assurant Service Protection, Inc. Please see sample Terms and Conditions for full details on obligors, benefits, limitations and exclusions. There's no limit to covered mechanical/electrical breakdown claims. If you purchased Preferred Care Monthly Coverage the claim limit for accidental damage coverage is up to two covered claims in a rolling 12-month period, beginning with the date of the first repair or replacement. If you purchased the Preferred Care two-year coverage plan, there is a claim limit of up to two accidental damage claims or two accidental damage claims in a rolling 12-month period based on the date of the first repair or replacement based on device.

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If your claim is approved, your replacement phone will be dispatched with next-working-day service (excluding weekends).

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Walk-in centres not available in every state. Check walk-in locations.

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0% APR with equal monthly payments on phone purchases: Google Store Financing is a credit card account issued and serviced solely by Synchrony Bank and can be used only for purchases at store.google.com. Credit card application decisions are made solely by Synchrony Bank. The estimated monthly payment shown on any phone purchase may be rounded up to the next whole dollar or may be shown rounded to the whole cent but, in either event, only applies with the use of a Google Store Financing credit card account. See your billing statement for your actual equal monthly payment required, which will be rounded to the whole cent. If you make your payments by the due date each month, the monthly payment (adjusted for taxes, delivery and any other items purchased in the same sales transaction) should allow you to pay off the phone purchase within the number of months advertised if this balance is the only balance on your account during that time period. If you have other balances on your account, this monthly payment will be added to the monthly payment applicable to those balances. For new accounts: For phone purchases (any transaction that includes a phone), APR is 0.00%. For all other (regular) purchases, APR is 29.99%. Minimum interest charge is $2.00. APRs are accurate as of 01/10/22. Subject to credit approval.