Trade-In & Upgrade Your Phone to Pixel - Google Store
Google ストアの下取りプログラム
対象デバイスの下取りで新しい Google Pixel 製品をお得にゲット
新しいデバイスを購入して対象のデバイスを下取りに出すと、払い戻しがおこなわれます。お手続きはご自宅から行えます。
ご自宅で簡単に下取り手続きを完了
ご自宅で簡単に下取り手続きを完了
Google の下取りパートナー（PCS Wireless）が対応します。
簡単手続き
簡単手続き
Our trade-in partner will mail you a trade-in kit with a prepaid label.
Credit
Credit
お客様の古いデバイスが下取りパートナーに届き、下取り額が確定すると、Google が購入時のお支払い方法を通じて払い戻しを行います。
Sustainability
Sustainability
古いデバイスは、リサイクルされるか、新しいユーザーに提供されます。
簡単手続き
簡単手続き
Our trade-in partner will mail you a trade-in kit with a prepaid label.
Credit
Credit
お客様の古いデバイスが下取りパートナーに届き、下取り額が確定すると、Google が購入時のお支払い方法を通じて払い戻しを行います。
Sustainability
Sustainability
古いデバイスは、リサイクルされるか、新しいユーザーに提供されます。
以下の 3 ステップで下取りができます
以下の 3 ステップで下取りができます
新しい Google Pixel を購入して下取り手続きを始めましょう。
ステップ 1
新しい Google Pixel を選びます。
新しい Google Pixel をカートに追加したら、下取り手続きを始めます。
新しい Google Pixel を選びます。
新しい Google Pixel をカートに追加したら、下取り手続きを始めます。
ステップ 2
データを移行します。
新しい Google Pixel がお手元に届いたら、データを移行します。その後、下取り用のデバイスを出荷時の設定にリセットし、パスコードやロックを削除します。
データを移行します。
新しい Google Pixel がお手元に届いたら、データを移行します。その後、下取り用のデバイスを出荷時の設定にリセットし、パスコードやロックを削除します。
ステップ 3
古いデバイスを発送します。
前払いの下取りキットを使って、古いデバイスを発送します。古いデバイスが PCS Wireless に届き、検査が完了したら、下取り価格をメールにてご連絡いたします。
古いデバイスを発送します。
前払いの下取りキットを使って、古いデバイスを発送します。古いデバイスが PCS Wireless に届き、検査が完了したら、下取り価格をメールにてご連絡いたします。
今すぐデバイスをアップグレードしましょう。
今すぐデバイスをアップグレードしましょう。
New
+1
Pixel 10 Pro and Pro XL
New
Pixel 10 Pro Fold
New
+1
Pixel 10
New
+1
Google Pixel Watch 4
+1
Pixel 9a
+1
Pixel 9 Pro
+1
Pixel 9
Pixel 9 Pro Fold
+1
Google Pixel Watch 3
+1
Pixel 8a
Frequently asked questions.
What is Google Store trade-in?
It’s our trade-in program that can help you get the latest Pixel device from Google. If your trade-in device is eligible for credit, you can offset the purchase price of a new one. You can get all this done online at the Google Store, making it convenient for you to complete your transaction all in one place.
利用方法を教えてください。
対象デバイスの下取りはオンラインで簡単に行えます。新しい Google Pixel デバイスを購入する際、[下取り] 画面で [下取りに出す] を選択します。ブランド、モデル、デバイスの状態に関する質問に答えるだけで、下取りの見積もり額が表示されます。下取りの見積もり額をオンラインで承諾する場合は、購入手続きを完了してください。その後、Google が、下取りに出すデバイスを下取りパートナーに発送する手配を進めます。下取りに出すデバイスを発送する前に新しいデバイスが届くので、新しいデバイスのセットアップを先に完了することができます。
下取りパートナーは、下取りしたデバイスの受領後に査定を行い、お客様がご購入の際に申告した状態であることを確認します。確認が終わったら、ご購入の際のお支払い方法に対して払い戻しが行われます。デバイスの状態が申告内容と異なる場合は、新たに算出された下取りの見積もり額分の払い戻しが行われます。ただし、ご購入時に、状態が申告内容と異なる場合は払い戻しを受け取らずに古いデバイスをお客様に返送するように選択した場合を除きます。
下取り額の払い戻しは、どのような方法で行われますか？
Refund is based on (and paid after) the device received matches the description you provided at time of estimate (manufacturer, model, whether it turns on, whether it has screen damage, etc). The refund will be issued to the form of payment you used for the order. If the trade-in refund exceeds the cost of your new Pixel device: The excess amount will be provided as Store Credit. Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time.
What conditions would preclude my device from trade-in?
Please do not send your device if it has a damaged or swollen battery. If the inspection results show swelling or other physical damage to the battery, the device will not be eligible for credit and cannot be returned due to safety issues and local regulatory requirements.
Please note that phones reported lost or stolen, phones found to be counterfeit, phones that don’t power on/off, and phones that are not factory reset or have passcodes and locks when received will also not be accepted for trade-in, and may not be returned due to safety issues and local regulatory requirements.
How much will I get for my trade-in?
It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund. Keep in mind that our trade-in partner needs to receive your device within 30 days of receiving your new phone, and the condition needs to match what you told us.
What devices are eligible for Google Store trade-in?
You can trade in Google Pixel phones and third-party devices. Many third-party devices are also eligible for a trade-in credit.
How long does the trade-in process take?
Generally, it takes 3-4 weeks after you send your device. But the sooner you send your device, the sooner we can verify its condition and process your credit.
Can I trade in more than one device?
You can only trade in one device per Pixel purchase. If you would like to trade in multiple devices, you can do so by purchasing multiple phones in separate orders.
How do I pack my device for trade-in, and how quickly should I send in my trade-in kit?
Follow the instructions included in your trade-in kit. It explains how to prepare, pack, and ship your device. Keep in mind that the estimated trade-in value is valid for 30 days, and we encourage you to send the device within this time frame to ensure that you get the value.
Is my personal data safe?
Before you send your device, we’ll tell you how to back up and erase all your data. This ensures that all your personal information is completely removed from your device before you trade it in.
If I select Google Store financing as the payment method for a new device, how will I receive the trade-in value?
If you select Google Store Financing as a payment option, the trade-in value will be refunded to your financing balance. Note that if you have also financed the device you are trading in, you will continue to be responsible for those payments, even after trading in your device. If you select Verizon device payment, we’ll deduct the value from the full retail price of your new device.
Does Google offer recycling?
Yes. Please visit Device Recycling to learn more.
Is there a way to track my trade-in status?
You can find the status of your trade-in by selecting "trade-in details" from your order history.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Canceled: You canceled your trade-in before you got your kit.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Canceled: You canceled your trade-in before you got your kit.
Can I cancel a trade-in?
デバイスを未発送の場合は、デバイスをそのまま発送せずにお持ちいただくことで下取りをキャンセルできます。デバイスを発送済みの場合は、下取りをキャンセルできかねますのでご了承ください。
Do I have to include accessories like chargers and cables?
You don’t have to, but you can always send in your chargers and cables, and we will recycle them for you.
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- 1Trade-in values vary based on condition, year, and configuration of your trade-in device, and are subject to change upon inspection. Credit card refund only available if a Pixel device is purchased on that card. Device trade-in value depends on the eligibility of the device traded in. Device trade-in credit will be issued as a refund back on the credit card (up to 60 days) used for the device purchase at Google Store or in the form of Store Credit if the purchased device has already been returned. Refund is based on (and paid after) device received matching the description provided at time of estimate and will be issued to form of payment used for order. Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time.
- 2Some third-party apps and data may not be transferred automatically. For more info, visit g.co/pixel/copydatahelp.