Google Store trade-in programGet the Pixel that you want, plus a credit.Choose your new device today and get a credit when you trade in your old one.
Trade in your phone without leaving home.
Operated by our trade-in partner, PCS Wireless.
Convenience
Our trade-in partner will mail you a trade-in kit with a prepaid label.
Refund
Once our trade-in partner gets your old phone and confirms the value, Google on behalf of our trade-in partner will issue the credit to your form of payment that you used for the order (or provide Google Store credit where we're unable to).
Sustainability
Your old phone will be recycled or sold to a new owner.
Now accepting the following:
Google
Apple
Samsung
Huawei
LG
Google
Apple
Samsung
Huawei
LG
You’re three steps away from a trade-in credit.
Buy a new Pixel and start your trade-in.

Step 1

Pick your new Pixel.

Start your trade-in when you add your new Pixel device to your basket.

Step 2

Transfer your data.

When your new Pixel arrives, transfer your data. Then, factory reset your old device

Step 3

Send your old device.

Send it back with your prepaid trade-in kit. Your trade-in value will be emailed to you once your old device has been received and inspected.
Upgrade your device today.
Frequently asked questions.What is Google Store trade-in?
It's our trade-in programme, operated by PCS Wireless, that can help you get the latest Pixel phone from Google. If your trade-in device is eligible, you can get some money back to your original form of purchase (or a Google Store credit if we're unable to to credit your original form of payment, if the confirmed trade-in value exceeds the value of your new device or if the new device has been returned in accordance with the applicable Google Store return policy). You can do all this online at the Google Store, making it convenient for you to complete your transaction all in one place.
How does it work?

We've made it easy to trade in an eligible device online. During your purchase of a new Pixel phone, select 'Start trade-in' on the 'trade-in' screen. Just answer a few questions regarding the brand, model and condition of your device. We'll provide an estimated trade-in value. If you accept the trade-in estimate online and complete your purchase, we'll arrange for you to send your old device to our trade-in partner. You will receive your new phone before returning the old one, which gives you time to set the new one up.

Once our trade-in partner receives your old device, they'll inspect it and verify its condition matches what you told us at the time of purchase. Our trade-in partner will also organise an ID check (done by PCS Wireless). If everything checks out, we'll credit your original purchase method (or issue a Google Store credit if we're unable to to credit your original form of payment, if the confirmed trade in value exceeds the value of your new device or if the new device has already been returned in accordance with the applicable Google Store return policy). If the condition of your device doesn't match what you described, or it's returned late, a new trade-in value will be confirmed to you. If that amount is at least 75% of the original estimate, the trade-in will continue and that amount will be credited back to you unless during your purchase you choose to receive your old phone back without credit if its condition doesn't match what you described.

Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time and you want to proceed with the trade-in.

How will the value of my old device be credited to me?

The confirmed trade-in value will generally be credited to the form of purchase that you used to purchase your new device. However, you'll receive Google Store credit if we're unable to credit your original form of payment or, where the trade-in value exceeds the value of your new device, you'll receive the difference as Google Store credit.

If the new device is returned in accordance with the applicable Google Store return policy, you'll receive Google Store credit for the device, except where you're returning a defective device in accordance with the Australian Consumer Law, and an alternative remedy is required under those laws.

Credit card refund only available if a Pixel device is purchased on that card.

How much will I get for my trade-in?

It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we've received the device within the specified time frame and have verified its condition, you're likely to receive the full amount of the estimated refund. Keep in mind that our trade-in partner needs to receive your device within 30 days of receiving your new phone, and the condition needs to match what you told us.

If the condition of your device doesn't match what you described, or it's returned late, a new trade-in value will be confirmed to you. If that amount is at least 75% of the original estimate, the trade-in will continue and that amount will be credited back to you.

Your device must be in good working order, power up and have no major screen damage to qualify. It must also not be otherwise faulty, for example: screen pixel damage, screen bruising, battery swelling/damage, cracks, damaged backlight and/or an activation lock in place.

What devices are eligible for Google Store trade-in?
You can trade in certain Google Pixel phone devices and third-party phone devices. Many third-party phone devices are eligible for a trade-in credit.
How long does the trade-in process take?
Generally, it takes three to four weeks from when you send your device. But the sooner you send your device, the sooner our partner can verify its condition and process your credit.
Can I trade in more than one device?
You can only trade in one device per Pixel purchase. If you would like to trade in multiple devices, you can do so by purchasing multiple Pixel phones in separate orders.
How do I pack my device for trade-in, and how quickly should I send in my trade-in kit?
Follow the instructions included in your trade-in kit. It explains how to prepare, pack and post your device. Keep in mind that the estimated trade-in value is valid for 30 days, and phones sent for trade in must be sent back within 30 days of receiving your new phone to ensure that you get the value.
Is my personal data safe?
Before you send in your device, we’ll tell you how to back up and erase all your data. This ensures that all your personal information is completely removed from your device before you trade it in. Only phones that have been factory reset using the instructions provided are eligible for a partial trade-in refund. Any attempt to factory reset your phone by another method may not work as required and may result in your device being returned to you. Learn how to factory reset your phone. Be sure to unpair any linked devices, like a smart watch.
Does Google offer recycling?
Yes. Please visit Device recycling to learn more.
Is there a way to track my trade-in status?
You can find the status of your trade-in by selecting "Trade-in details" from your order history.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Cancelled: You cancelled your trade-in before you got your kit.
Can I cancel a trade-in?

If you haven't yet posted your device, you can cancel your trade-in by simply keeping your device. If you've already posted your device, the trade-in can't be cancelled.

You will not be able to request your device back once you have posted it to our trade-in partner. Our trade-in partner will only send the device back to you if they validate the trade-in value of the device as less than 75% of the estimate provided.

Who operates the trade-in programme?
Our trade-in programme is operated by PCS Wireless Australia Pty Ltd, and subject to their Trade-In Programme Terms and Conditions.
What else do I need to know?

Please read PCS Wireless' Trade-In Programme Terms and Conditions for all terms.

The programme is only available to Australian residents, who are 18+ and own the device that they are trading in.

What is Google Store trade-in?
It's our trade-in programme, operated by PCS Wireless, that can help you get the latest Pixel phone from Google. If your trade-in device is eligible, you can get some money back to your original form of purchase (or a Google Store credit if we're unable to to credit your original form of payment, if the confirmed trade-in value exceeds the value of your new device or if the new device has been returned in accordance with the applicable Google Store return policy). You can do all this online at the Google Store, making it convenient for you to complete your transaction all in one place.
How does it work?

We've made it easy to trade in an eligible device online. During your purchase of a new Pixel phone, select 'Start trade-in' on the 'trade-in' screen. Just answer a few questions regarding the brand, model and condition of your device. We'll provide an estimated trade-in value. If you accept the trade-in estimate online and complete your purchase, we'll arrange for you to send your old device to our trade-in partner. You will receive your new phone before returning the old one, which gives you time to set the new one up.

Once our trade-in partner receives your old device, they'll inspect it and verify its condition matches what you told us at the time of purchase. Our trade-in partner will also organise an ID check (done by PCS Wireless). If everything checks out, we'll credit your original purchase method (or issue a Google Store credit if we're unable to to credit your original form of payment, if the confirmed trade in value exceeds the value of your new device or if the new device has already been returned in accordance with the applicable Google Store return policy). If the condition of your device doesn't match what you described, or it's returned late, a new trade-in value will be confirmed to you. If that amount is at least 75% of the original estimate, the trade-in will continue and that amount will be credited back to you unless during your purchase you choose to receive your old phone back without credit if its condition doesn't match what you described.

Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time and you want to proceed with the trade-in.

How will the value of my old device be credited to me?

The confirmed trade-in value will generally be credited to the form of purchase that you used to purchase your new device. However, you'll receive Google Store credit if we're unable to credit your original form of payment or, where the trade-in value exceeds the value of your new device, you'll receive the difference as Google Store credit.

If the new device is returned in accordance with the applicable Google Store return policy, you'll receive Google Store credit for the device, except where you're returning a defective device in accordance with the Australian Consumer Law, and an alternative remedy is required under those laws.

Credit card refund only available if a Pixel device is purchased on that card.

How much will I get for my trade-in?

It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we've received the device within the specified time frame and have verified its condition, you're likely to receive the full amount of the estimated refund. Keep in mind that our trade-in partner needs to receive your device within 30 days of receiving your new phone, and the condition needs to match what you told us.

If the condition of your device doesn't match what you described, or it's returned late, a new trade-in value will be confirmed to you. If that amount is at least 75% of the original estimate, the trade-in will continue and that amount will be credited back to you.

Your device must be in good working order, power up and have no major screen damage to qualify. It must also not be otherwise faulty, for example: screen pixel damage, screen bruising, battery swelling/damage, cracks, damaged backlight and/or an activation lock in place.

What devices are eligible for Google Store trade-in?
You can trade in certain Google Pixel phone devices and third-party phone devices. Many third-party phone devices are eligible for a trade-in credit.
How long does the trade-in process take?
Generally, it takes three to four weeks from when you send your device. But the sooner you send your device, the sooner our partner can verify its condition and process your credit.
Can I trade in more than one device?
You can only trade in one device per Pixel purchase. If you would like to trade in multiple devices, you can do so by purchasing multiple Pixel phones in separate orders.
How do I pack my device for trade-in, and how quickly should I send in my trade-in kit?
Follow the instructions included in your trade-in kit. It explains how to prepare, pack and post your device. Keep in mind that the estimated trade-in value is valid for 30 days, and phones sent for trade in must be sent back within 30 days of receiving your new phone to ensure that you get the value.
Is my personal data safe?
Before you send in your device, we’ll tell you how to back up and erase all your data. This ensures that all your personal information is completely removed from your device before you trade it in. Only phones that have been factory reset using the instructions provided are eligible for a partial trade-in refund. Any attempt to factory reset your phone by another method may not work as required and may result in your device being returned to you. Learn how to factory reset your phone. Be sure to unpair any linked devices, like a smart watch.
Does Google offer recycling?
Yes. Please visit Device recycling to learn more.
Is there a way to track my trade-in status?
You can find the status of your trade-in by selecting "Trade-in details" from your order history.
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Cancelled: You cancelled your trade-in before you got your kit.
Can I cancel a trade-in?

If you haven't yet posted your device, you can cancel your trade-in by simply keeping your device. If you've already posted your device, the trade-in can't be cancelled.

You will not be able to request your device back once you have posted it to our trade-in partner. Our trade-in partner will only send the device back to you if they validate the trade-in value of the device as less than 75% of the estimate provided.

Who operates the trade-in programme?
Our trade-in programme is operated by PCS Wireless Australia Pty Ltd, and subject to their Trade-In Programme Terms and Conditions.
What else do I need to know?

Please read PCS Wireless' Trade-In Programme Terms and Conditions for all terms.

The programme is only available to Australian residents, who are 18+ and own the device that they are trading in.

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Australian residents 18+ only. The trade-in value can only be applied against a new Pixel phone purchase and varies based on the condition, year and configuration of your trade-in device. Value may vary from the estimated value following inspection and whether the device matches the description provided at trade-in. Your device must be in good working order, able to power on and have no major screen damage in order to qualify. You are responsible for deleting all data from the device before dispatching. The device cannot be returned so ensure that all data is backed up. An ID check will be required. Device trade-in credit will be issued to the original form of purchase used for the device purchase from Google Store or in the form of Store credit if we're unable to credit your original form of payment, if the confirmed trade-in value exceeds the value of your new device or if the new device has already been returned in accordance with the applicable Google Store return policy. Credit is based on your device matching the description provided at time of estimate and paid after receipt. If the condition of the device doesn't match or if it's returned late, a new trade-in value will be confirmed. If that amount is at least 75% of the original estimate, the trade-in will continue and that amount will be credited back to you. Devices sent for trade-in must be received within 30 days of receiving your new device, provided that the purchased device has not been returned during that time. Devices that are traded in will only be returned if the trade-in value is validated to be less than 75% of the estimate. Full T&Cs apply: https://store.google.com/intl/en_au/about/device-trade-in/
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Some third-party apps and data may not be transferred automatically. For more info, visit g.co/pixel/copydatahelp.