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You’re three steps away from a trade-in credit.
Step 1
Pick your new Pixel.
Step 2
Transfer your data.
Step 3
Send your old device.
Upgrade your device today.
Frequently asked questions.
What is Google Store trade-in?
How does it work?
We’ve made it easy to trade in an eligible device online. During your purchase of a new Pixel phone, select “Start trade-in” on the “trade-in” screen. Just answer a few questions regarding the brand, model, and condition of your device. We’ll provide an estimated trade-in value. If you accept the trade-in estimate online and complete your purchase, we’ll arrange for you to send your old device to our trade-in partner. You will receive your new phone before returning the old one, which gives you time to set the new one up.
Once our trade-in partner receives your old device, they’ll inspect it and verify its condition matches what you told us at the time of purchase. Our trade-in partner will also organise an ID check (done by PCS Wireless). If everything checks out, we’ll credit your original purchase method, (or issue a Google Store credit if we’re unable to to credit your original form of payment, if the confirmed trade in value exceeds the value of your new device or if the new device has already been returned in accordance with the applicable Google Store return policy). If the condition of your device doesn’t match what you described, or it’s returned late, a new trade-in value will be confirmed to you. If that amount is at least 75% of the original estimate, the trade in will continue and that amount will be credited back to you unless during your purchase you chose to receive your old phone back without credit if its condition doesn’t match what you described.
Devices sent for trade-in must be received within 30 days of receiving your new device, provided the purchased device has not been returned during that time and you want to proceed with the trade-in.
How will the value of my old device be credited to me?
The confirmed trade-in value will generally be credited to the form of purchase that you used to purchase your new device. However, you'll receive Google Store credit if we're unable to credit your original form of payment or, where the trade-in value exceeds the value of your new device, you'll receive the difference as Google Store credit.
If the new device is returned in accordance with the applicable Google Store return policy, you'll receive Google Store credit for the device, except where you're returning a defective device in accordance with the Australian Consumer Law, and an alternative remedy is required under those laws.
Credit card refund only available if a Pixel device is purchased on that card.
How much will I get for my trade-in?
It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we've received the device within the specified time frame and have verified its condition, you're likely to receive the full amount of the estimated refund. Keep in mind that our trade-in partner needs to receive your device within 30 days of receiving your new phone, and the condition needs to match what you told us.
If the condition of your device doesn't match what you described, or it's returned late, a new trade-in value will be confirmed to you. If that amount is at least 75% of the original estimate, the trade-in will continue and that amount will be credited back to you.
Your device must be in good working order, power up and have no major screen damage to qualify. It must also not be otherwise faulty, for example: screen pixel damage, screen bruising, battery swelling/damage, cracks, damaged backlight and/or an activation lock in place.
What devices are eligible for Google Store trade-in?
How long does the trade-in process take?
Can I trade in more than one device?
How do I pack my device for trade-in, and how quickly should I send in my trade-in kit?
Is my personal data safe?
Does Google offer recycling?
Is there a way to track my trade-in status?
- Confirmed: You started the trade-in process and got an email confirmation.
- Device assessed: We’ve sent you an email with the value of your old device.
- Cancelled: You cancelled your trade-in before you got your kit.
Can I cancel a trade-in?
If you haven’t yet shipped your device, you can cancel your trade-in by simply keeping your device. If you’ve already shipped your device, the trade-in can’t be cancelled.
You will not be able to request your device back once you have posted it to our trade-in partner. Our trade-in partner will only ship the device back to you if they validate the trade-in value of the device as less than 75% of the estimate provided.
Who operates the trade-in programme?
What else do I need to know?
Please read PCS Wireless' Trade-In Programme Terms and Conditions for all terms.
The programme is only available to Australian residents, who are 18+ and own the device that they are trading in.
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- 1Australian residents 18+ only. The trade-in value can only be applied against a new Pixel phone purchase and varies based on the condition, year and configuration of your trade-in device. Value may vary from the estimated value following inspection and whether the device matches the description provided at trade-in. Your device must be in good working order, able to power on and have no major screen damage in order to qualify. You are responsible for deleting all data from the device before dispatching. The device cannot be returned so ensure that all data is backed up. An ID check will be required. Device trade-in credit will be issued to the original form of purchase used for the device purchase from Google Store or in the form of Store credit if we're unable to credit your original form of payment, if the confirmed trade-in value exceeds the value of your new device or if the new device has already been returned in accordance with the applicable Google Store return policy. Credit is based on your device matching the description provided at time of estimate and paid after receipt. If the condition of the device doesn't match or if it's returned late, a new trade-in value will be confirmed. If that amount is at least 75% of the original estimate, the trade-in will continue and that amount will be credited back to you. Devices sent for trade-in must be received within 30 days of receiving your new device, provided that the purchased device has not been returned during that time. Devices that are traded in will only be returned if the trade-in value is validated to be less than 75% of the estimate. Full T&Cs apply: https://store.google.com/intl/en_au/about/device-trade-in/
- 2Some third-party apps and data may not be transferred automatically. For more info, visit g.co/pixel/copydatahelp.