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Don’t wait to use Pixel Call Assist.
Fewer unwanted calls. Less waiting on hold. No more “I can’t hear you.”

Few things are more frustrating than calling a company to speak with someone, only to be put on hold for what seems like an eternity.

That’s what makes using Google Pixel such an easy call. When you’re trying to contact a business, the AI-powered features in Pixel Call Assist help you shortcut through automated calling systems and tell you how long you might need to wait on hold. You can even let Google Assistant wait on hold for you. It’s great for receiving calls, too, with Google Assistant acting as your personal call screener. And whether you’re calling a business or a friend, Pixel Clear Calling uses AI to recognise, isolate, and eliminate distracting sounds like wind and traffic noise, while enhancing your caller's voice.2 So you won’t have to ask, “Can you repeat that?”

Find out hold times

When you make a call, Pixel Wait Times lets you know whether you’re likely to have to hold for long based on that business’s average length of call.1 When you’ve finished the call, you can share information about its length to help make Wait Times even more accurate.

Directly dial the department you want

When you place a call, you may be greeted by an automated voice that offers options – often with lengthy descriptions you need to memorise or listen to closely.  

With Pixel Direct My Call, Google Assistant can display the call menu options on your screen, with tappable number buttons to choose an option.2 Direct My Call is powered by Duplex technology, powerful AI that transcribes the menu options. 

Pixel helps when you’re receiving calls, too, with Google Assistant acting as your personal call screener.Goodbye, hold music

Of course, any drawn-out response time can be annoying, especially when fuzzy hold music is involved. 

If you want to skip the wait altogether, you can have Google Assistant wait for you. Pixel offers it for freephone numbers you call with Pixel Hold for Me. Select this option and Google Assistant will notify you with sound, vibration, and a prompt on your screen once someone is on the line and ready.

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Hello, friends

Google Assistant can now detect and filter out even more spam calls. If you find yourself receiving unsolicited calls or unknown phone numbers, Google Pixel Call Screening can screen them out for you without ever bothering you.3

Google Call Screen can be especially valuable when you use the same phone for work and personal purposes. 

Consider the case of Jacqui Podel, a nutrition consultant in New York City who uses her Pixel for both personal and business calls. She receives calls from friends and clients at all times of the day, as well as occasional spam calls. With every call, she’s deciding whether she wants to take a work call outside of business hours, or catch up with friends when she’s on the clock. 

“If I get a call and don’t recognise the number, Google Assistant will ask who it is for me,” Podel notes. Depending on the reply, which is transcribed and displayed on the screen, she takes the call, blocks the number, or directs the caller to leave a voicemail.4 

Google Assistant Call Screening can also filter and decline robocalls in the background. It asks callers to state their name and the reason for their call. Then, if the call is determined to be spam, it is automatically declined. This is especially handy for Podel during work hours, when she receives client calls from numbers she may not recognise: “I don’t have to waste my time screening calls that are spam,” she says. Pixel Call Assist lets Podel spend less time contending with bots on her phone and leaves her with more time to spend on her business – not to mention more peace of mind. 

Takeaways
Google Pixel is the AI-powered phone that anticipates your needs and saves you time on callsWith Pixel Direct My Call, Google Assistant displays the directory options on your screen, so you can get to the right department quicker1With Pixel Hold for Me, Google Assistant waits on hold for you and lets you know when a customer service representative is ready1
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  1. Not available in all countries or languages. Freephone numbers only. May not detect every on-hold scenario. 

  2. Not available on VOIP calls. Call quality depends on environment, carrier network conditions, and many other factors. Actual results may vary.

  3. US only. English only. Call Screen may not detect all robocalls and spam calls.

  4. Not available in all languages or countries. For more information, see g.co/help/callscreen.

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