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Protect your new device with Preferred Care.Preferred Care is a device protection program that allows you to get repairs and replacements on your device. Add coverage now or within 30 days of your purchase.A collage featuring people using their Pixel devices, the backs of Pixel 9 Pro in Porcelain and Pixel 9 in Peony side-by-side, and a profile view of an open Pixel 9 Pro Fold in Porcelain.A collage featuring people using their Pixel devices, the backs of Pixel 9 Pro in Porcelain and Pixel 9 in Peony side-by-side, and a profile view of an open Pixel 9 Pro Fold in Porcelain.Protect your new device with Preferred Care.Preferred Care is a device protection program that allows you to get repairs and replacements on your device. Add coverage now or within 30 days of your purchase.
A collage featuring people using their Pixel devices, the backs of Pixel 9 Pro in Porcelain and Pixel 9 in Peony side-by-side, and a profile view of an open Pixel 9 Pro Fold in Porcelain.A collage featuring people using their Pixel devices, the backs of Pixel 9 Pro in Porcelain and Pixel 9 in Peony side-by-side, and a profile view of an open Pixel 9 Pro Fold in Porcelain.
The benefits of Preferred Care.
One-time or monthly payments.For eligible devices, pay for your protection plan up front or spread it out with monthly payments. Find the full list of eligible devices in the FAQs below.
More ways to repair and replace.Get protection for cracks, drops, and spills. All devices are repaired or replaced using certified Google parts.
Replacements ship in a day.A new device will be shipped the next business day after your replacement claim is approved.
600+ repair centers nationwide.For eligible devices, get a screen-only repair for a service fee as low as $29 if you bring in your device.
Protect any of these devices with Preferred Care.
How it works.
You can purchase a Preferred Care plan for your eligible device when you buy it from the Google Store or through the check eligibility page after purchasing it from a retail partner. For more info about Preferred Care, go to the Help Center.
Enroll your eligible device.

Add Preferred Care at checkout or enroll within 30 days of your purchase date under My Account. Your coverage period begins when you enroll in Preferred Care, or when your device is shipped.

For devices purchased from retail partners, check eligibility and add Preferred Care coverage. Your coverage period starts on the date you enroll in Preferred Care.

Check what’s covered.
Plans include accidental damage like drops, liquid spills, and cracks, plus mechanical or electrical breakdowns after the manufacturer’s warranty expires.
Repair or replace your device.
File a claim online or by phone. If approved for a replacement, a new device will be shipped to you.
How it works.
You can purchase a Preferred Care plan for your eligible device when you buy it from the Google Store or through the check eligibility page after purchasing it from a retail partner. For more info about Preferred Care, go to the Help Center.
Enroll your eligible device.

Add Preferred Care at checkout or enroll within 30 days of your purchase date under My Account. Your coverage period begins when you enroll in Preferred Care, or when your device is shipped.

For devices purchased from retail partners, check eligibility and add Preferred Care coverage. Your coverage period starts on the date you enroll in Preferred Care.

Check what’s covered.
Plans include accidental damage like drops, liquid spills, and cracks, plus mechanical or electrical breakdowns after the manufacturer’s warranty expires.
Repair or replace your device.
File a claim online or by phone. If approved for a replacement, a new device will be shipped to you.
Frequently asked questions.What is Preferred Care and what are the benefits of enrolling?
Most Google manufactured devices come with a one-year limited warranty. Preferred Care extends your coverage further, including coverage for drops, spills, and other accidental damage from handling. Depending on the type of eligible device, Preferred Care is available to be purchased as a monthly subscription plan or a two-year plan with a one-time upfront fee.
What is the coverage and benefit of the program?
Preferred Care provides repair and  replacement for accidental damage, such as drops, liquid spills, and cracks, and mechanical or electrical failure, for as long as the device is enrolled. There is a claim limit of two accidental damage claims per rolling 12-month period, beginning with the date of first repair or replacement. Both plans can be canceled anytime, see detailed in the cancellation policy. For more details, please see the Preferred Care Terms & Conditions.
What are the differences between paying up front and paying monthly?
The Preferred Care plans provide out-of-warranty mechanical breakdown coverage and accidental damage. For both plans, during their coverage terms, there is no limit for mechanical breakdowns or electrical fault claims after Google’s warranty expires. The Preferred Care Monthly Coverage plan renews automatically every month up to 60 months. With the Preferred Care two-year plan, you pay once up front for 24 months of coverage.
Which devices are eligible for Preferred Care?

The following Pixel devices can be purchased with Preferred Care monthly payments:

Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9 Pro Fold, Pixel Watch 3 (41mm), Pixel Watch 3 (45mm), Pixel 8a, Pixel 8, Pixel 8 Pro, Pixel Watch 2, Pixel Tablet, Pixel 7a, Pixel Fold, Pixel 7, Pixel 7 Pro, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 5a

The following Fitbit devices can be purchased with Preferred Care two-year, upfront payment:

Fitbit Ace 3, Fitbit Ace LTE, Fitbit Sense 2, Fitbit Versa 4, Fitbit Charge 6, Fitbit Luxe, Fitbit Inspire 3

How much are service fees for filed and approved claims?
Pixel 9 Pro Fold, Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel Fold, Pixel 8a, Pixel 8, Pixel 8 Pro, Pixel 7a, Pixel 7, Pixel 7 Pro, Pixel 6, Pixel 6 Pro, Pixel 6a service fees for walk-in screen repairs are $29 while the service fee for other repairs or replacements (including mechanical breakdowns and electrical faults) and all other accidental damages) is $79 for Pixel 9, $129 for Pixel 9 Pro, $129 for Pixel 9 Pro XL, $129 Pixel 9 Pro Fold, $49 for Pixel Watch 3 (41mm), $49 for Pixel Watch 3 (45mm), $49 for Pixel Tablet, $49 for Pixel Watch 2, $49 for Pixel 8a, $79 for Pixel 8, $129 for Pixel 8 Pro, $49 for Pixel 7a, $129 for Pixel Fold, $49 for Pixel 6a, $79 for Pixel 7, $99 for Pixel 7 Pro, $99 for Pixel 6, and $149 for Pixel 6 Pro, $19 for Fitbit Ace 3, $29 for Fitbit ACE LTE, $29 for Fitbit Sense 2, $29 for Fitbit Versa 4, $29 for Fitbit Charge 6, $29 for Fitbit Luxe, and $19 for Fitbit Inspire 3.
How do I purchase Preferred Care? Can I get Preferred Care if I’ve already purchased an eligible device?
You can purchase Preferred Care by adding the Preferred Care option when you add your device to cart. If you purchased your eligible device through the Google Store within the past 30 days, please visit the Preferred Care portal and select a device from a previous order. From there, you can proceed to add Preferred Care. For more details, please read the following instructions.
Can I add Preferred Care if I didn’t buy my device from the Google Store?
Yes, you can still add Preferred Care to eligible devices. Check eligibility.
How do I manage my Preferred Care plan?
If you are already a Preferred Care member, please visit the membership portal to file a claim for a repair or replacement, manage your plan, and more. If your device is still within the manufacturer warranty period, please visit our Repair Center where you will be directed to the in warranty repair options.
How can I get repairs done in person?
You can file a repair claim in the event of screen-only damage. Once your claim is approved, visit a Repair Center (or a Google Store). For a uBreakiFix visit, please have your device’s IMEI number (for phones) or serial number (for all other devices) ready. You can find your device’s serial number here. For a Google Store visit (phone repairs only), please have your device’s IMEI number and approved claim ID ready.
Who is the provider of Preferred Care?
The Service Contract Provider is Federal Warranty Service Corporation in all states except in California where the Provider is Sureway, Inc.; in Florida where the Provider is United Service Protection, Inc., and in Oklahoma where the Provider is Assurant Service Protection, Inc. All these companies operate under the trade name Assurant.
What is Preferred Care and what are the benefits of enrolling?
Most Google manufactured devices come with a one-year limited warranty. Preferred Care extends your coverage further, including coverage for drops, spills, and other accidental damage from handling. Depending on the type of eligible device, Preferred Care is available to be purchased as a monthly subscription plan or a two-year plan with a one-time upfront fee.
What is the coverage and benefit of the program?
Preferred Care provides repair and  replacement for accidental damage, such as drops, liquid spills, and cracks, and mechanical or electrical failure, for as long as the device is enrolled. There is a claim limit of two accidental damage claims per rolling 12-month period, beginning with the date of first repair or replacement. Both plans can be canceled anytime, see detailed in the cancellation policy. For more details, please see the Preferred Care Terms & Conditions.
What are the differences between paying up front and paying monthly?
The Preferred Care plans provide out-of-warranty mechanical breakdown coverage and accidental damage. For both plans, during their coverage terms, there is no limit for mechanical breakdowns or electrical fault claims after Google’s warranty expires. The Preferred Care Monthly Coverage plan renews automatically every month up to 60 months. With the Preferred Care two-year plan, you pay once up front for 24 months of coverage.
Which devices are eligible for Preferred Care?

The following Pixel devices can be purchased with Preferred Care monthly payments:

Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel 9 Pro Fold, Pixel Watch 3 (41mm), Pixel Watch 3 (45mm), Pixel 8a, Pixel 8, Pixel 8 Pro, Pixel Watch 2, Pixel Tablet, Pixel 7a, Pixel Fold, Pixel 7, Pixel 7 Pro, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 5a

The following Fitbit devices can be purchased with Preferred Care two-year, upfront payment:

Fitbit Ace 3, Fitbit Ace LTE, Fitbit Sense 2, Fitbit Versa 4, Fitbit Charge 6, Fitbit Luxe, Fitbit Inspire 3

How much are service fees for filed and approved claims?
Pixel 9 Pro Fold, Pixel 9, Pixel 9 Pro, Pixel 9 Pro XL, Pixel Fold, Pixel 8a, Pixel 8, Pixel 8 Pro, Pixel 7a, Pixel 7, Pixel 7 Pro, Pixel 6, Pixel 6 Pro, Pixel 6a service fees for walk-in screen repairs are $29 while the service fee for other repairs or replacements (including mechanical breakdowns and electrical faults) and all other accidental damages) is $79 for Pixel 9, $129 for Pixel 9 Pro, $129 for Pixel 9 Pro XL, $129 Pixel 9 Pro Fold, $49 for Pixel Watch 3 (41mm), $49 for Pixel Watch 3 (45mm), $49 for Pixel Tablet, $49 for Pixel Watch 2, $49 for Pixel 8a, $79 for Pixel 8, $129 for Pixel 8 Pro, $49 for Pixel 7a, $129 for Pixel Fold, $49 for Pixel 6a, $79 for Pixel 7, $99 for Pixel 7 Pro, $99 for Pixel 6, and $149 for Pixel 6 Pro, $19 for Fitbit Ace 3, $29 for Fitbit ACE LTE, $29 for Fitbit Sense 2, $29 for Fitbit Versa 4, $29 for Fitbit Charge 6, $29 for Fitbit Luxe, and $19 for Fitbit Inspire 3.
How do I purchase Preferred Care? Can I get Preferred Care if I’ve already purchased an eligible device?
You can purchase Preferred Care by adding the Preferred Care option when you add your device to cart. If you purchased your eligible device through the Google Store within the past 30 days, please visit the Preferred Care portal and select a device from a previous order. From there, you can proceed to add Preferred Care. For more details, please read the following instructions.
Can I add Preferred Care if I didn’t buy my device from the Google Store?
Yes, you can still add Preferred Care to eligible devices. Check eligibility.
How do I manage my Preferred Care plan?
If you are already a Preferred Care member, please visit the membership portal to file a claim for a repair or replacement, manage your plan, and more. If your device is still within the manufacturer warranty period, please visit our Repair Center where you will be directed to the in warranty repair options.
How can I get repairs done in person?
You can file a repair claim in the event of screen-only damage. Once your claim is approved, visit a Repair Center (or a Google Store). For a uBreakiFix visit, please have your device’s IMEI number (for phones) or serial number (for all other devices) ready. You can find your device’s serial number here. For a Google Store visit (phone repairs only), please have your device’s IMEI number and approved claim ID ready.
Who is the provider of Preferred Care?
The Service Contract Provider is Federal Warranty Service Corporation in all states except in California where the Provider is Sureway, Inc.; in Florida where the Provider is United Service Protection, Inc., and in Oklahoma where the Provider is Assurant Service Protection, Inc. All these companies operate under the trade name Assurant.
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The Service Contract Provider is Federal Warranty Service Corporation in all states except in California where the Provider is Sureway, Inc.; in Florida where the Provider is United Service Protection, Inc., and in Oklahoma where the Provider is Assurant Service Protection, Inc. Please see sample Terms and Conditions for full details on Obligors, benefits, limitations and exclusions. There’s no limit to covered mechanical/electrical breakdown claims. If you purchased Preferred Care Monthly Coverage the claim limit for accidental damage coverage is up to two covered claims in a rolling 12-month period, beginning with the date of the first repair or replacement. If you purchased the Preferred Care 2-year coverage plan there is a claim limit of up to 2 accidental damage claims or 2 accidental damage claims in a rolling 12-month period based on the date of first repair or replacement based on device.
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If your claim is approved, your replacement phone will be shipped with next business day service (excluding weekends).
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Walk-in centers not available in every state. Check walk-in locations.
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Location sharing is dependent on network connectivity and other factors and may not be reliable in an emergency or available in all areas. Airplane mode disables location sharing. Location sharing is available only for users with a supervised Google Account and Ace Pass. To locate your child’s device, it must be powered on, recently active, and connected to the internet. Fitbit Ace Pass is a paid data plan that is required to access most features. Valid form of payment and Google Account required. Ace Pass renews until you cancel. Cancel anytime. No refunds for partial billing periods. See g.co/fitbitace/info for more information.
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0% APR with Google Store Financing on Phone and Qualifying Purchases: Google Store Financing is a credit card issued and serviced solely by Synchrony Bank and can be used only for purchases at store.google.com. Credit card application decisions are made solely by Synchrony Bank. 0% APR with equal monthly payments is available every day on Phone Purchases (as defined in the credit card agreement). At times, we may offer Equal Pay Financing promotions with 0% APR on identified Qualifying Purchases (and all other items purchased in the same sales transaction). No interest will be charged on Phone Purchases or Qualifying Purchases and equal monthly payments are required equal to the total Phone or Qualifying Purchase amount divided by the number of months in the applicable promotional period, rounded to the whole cent. Any estimated monthly payments shown on a Phone Purchase or Qualifying Purchase may be shown rounded to the next whole dollar (for ease of display) or may be shown rounded to the whole cent. See your billing statement for your actual equal monthly payment required, which will be rounded to the whole cent. If you make your payments by the due date each month, the monthly payment (adjusted for taxes, delivery and any other items purchased in the same sale transaction) should allow you to pay off the Phone Purchase or Qualifying Purchase within the number of months advertised if this balance is the only balance on your account during the promotional period. If you have other balances on your account, this monthly payment will be added to the monthly payment applicable to those balances. New Accounts as of 6/27/24: Purchase APR for Phone Purchases 0.00%. Purchase APR for Other Purchases 34.99%. Penalty APR 39.99%. Min Interest Charge $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.