Trade-In Program Terms & Conditions

April, 2026 version

This device trade-in program (“Trade-In Program”) is a service provided to you by PCS Wireless Godo Kaisha (“PCS”, “we”, “us”, “our”), as part of a contracted service that PCS provides to Google LLC and its affiliates and subsidiaries (“Google”). Google may provide customer service for the Trade-In Program, but you understand the Trade-In Program and these Terms and Conditions are between you and PCS only.

1. Acceptance of Terms. These Terms are considered a contract between you and PCS and apply to the trade-in of your Trade-in Device (defined below), in consideration of the mutual promises and such other good and valuable consideration. These Terms shall govern the refund, if any, you receive for your Trade-in Device. If you do not agree to these Terms, you should not send in your device for the Trade-in Program.

2. Overview. Subject to these Terms and procedures set forth herein, you may trade-in a qualified device (referred to as “Trade-in Device”) and receive payment from Google on our behalf in the following form:

Credit to the original payment method you used to purchase your new Google device. If the refund amount for your trade-in device is greater than the amount you paid for the new Google device, we will reimburse you with the difference with store credit available in the Google Store.
If you return a new Google device, we will grant you store credit that can be used in the Google Store.
If Google is unable to credit the original payment method, we will grant store credit that can be used in the Google Store.
If you pay for your new device in installments, the trade-in amount will be deducted from the remaining payment.

You must use the Google store credit on or before the expiration of six (6) months from the date such credit was issued, or such credit will expire with no further value given to you for your Trade-In Device.

After you complete the Trade-In questions on the Google Store website (“Trade-in Questions”), Google will provide the estimated trade-in value for your selected Trade-In Device (“Estimated Trade-In Value”). The Estimated Trade-In Value offered is subject to your strict compliance with these terms and remains subject to PCS’ inspection that we will perform after we receive your Trade-In Device. To receive the Estimated Trade-In Value as provided, you must send your Trade-In Device to PCS to be received by PCS within thirty (30) days of receiving the new device purchased from Google (the “Trade-In Window”). You must also meet all of the requirements set out in these Terms, including the Device Eligibility Requirements in Section 6 below. You may incur additional charges or set offs against the offered Estimated Trade-In Value if PCS does not receive your Trade-In Device to within the required time period, if your Trade-In Device fails to meet all of the Device Eligibility Requirements or if you otherwise do not comply with these Terms.

PCS will confirm receipt of your Trade-In-Device within three (3) business days from when we receive your device. If you bought your Trade-In Device under an equipment installment plan or other financing plan or if you entered into a service contract with your wireless service provider, you will be responsible for any and all remaining payments under such plan or contract, including any contract termination fees. PCS is not responsible for any Trade-In Device that is leased after being shipped to PCS. You will remain responsible for all payments, penalties, fees and costs related to any leased device that is submitted to PCS.

3. Remove Your Data and Unlock Your Trade-In Device. You MUST unlock, remove all personal accounts from your Trade-In Device, unpair any connected devices such as smart watch, and remove all data, including all confidential and personal data, from your Trade-In Device before sending it to PCS. To do so, you must factory reset your Trade-In Device according to provided instructions. It is your sole responsibility to back-up any files or data from your Trade-In Device that you wish to retain prior to performing a factory data reset and before shipping your Trade-In Device to PCS. PCS and Google do not accept any responsibility or liability for any lost files or data or disclosure of private information that has not been removed from your Trade-In Device prior to sending PCS your device. Refer to your device user manual or instructions provided to you by Google on how to trade-in your device. In addition, make sure that you remove all accessories, chargers, covers, cases, locks, SIM cards and memory cards before sending the device to PCS. Any such items sent with your Trade-In Device will not be returned. If any personal data has not been deleted or removed from your Trade-In Device, you authorize PCS to remove and destroy any SIM card or memory card left in the Trade-In Device and perform a factory reset and data wipe on the said device. Failure to strictly comply with these conditions may result in you receiving less than the quoted Estimated Trade-In Value, or no value, for your Trade-In Device. Under no circumstances will PCS or Google be responsible or liable for any direct or indirect loss or damage or loss of use of any personal data remaining in the Trade-In Device which you failed to remove, or which arises as a result of PCS destroying or removing the personal data.

4. Ship Us Your Trade-In Device. PCS will provide a Trade-In Kit and instructions to send your Trade-In Device. You are responsible for ensuring your Trade-In Device is not damaged during shipping to PCS. You must securely pack the device with adequate padding. PCS and Google are not responsible for lost or damaged Trade-In Devices. If your Trade-In Device is damaged in transit you may receive less than the quoted Estimated Trade-In Value, or no value, for your Trade-in Device. You must strictly follow the instructions provided by both PCS and Google. If you lose or discard the Trade-In Kit, please contact Google to have the kit resent to you. Your Trade-In Device must be received by PCS within the Trade-in Window set out in Section 2. Trade-In Devices received outside the Trade-in Window may result in you receiving less than the Estimated Trade-In Value, or no value, for your Trade-In Device.

5. Title/Risk/Ownership. The risk of loss to your device passes to us upon receipt of the device at the address specified in the delivery instructions provided in accordance with Section 4 of these Terms. Nevertheless, we shall not be liable for any risks associated with you sending us a device with a damaged battery, including but not limited to those described in Section 7 of these Terms.

You represent and agree that you are authorized to trade in your device to PCS and that you have ownership, title and interest in any device shipped to PCS. By shipping the Trade-In Device to PCS, you agree to transfer title and ownership of the Trade-In Device to PCS. Title to your Trade-in Device shall transfer to PCS upon inspection of your Trade-In Device by PCS except for those devices that are ineligible for the Trade-In Program. Upon transfer of title to PCS, you disclaim any and all right, title or interest in and to the Trade-In Device, including the right to sell, dispose, or otherwise collect, where applicable, its value. No trade in value is offered on anything other than your Trade-In Device itself.

6. Trade-In Device Eligibility Requirements. To be eligible for trade-in, your Trade-In Device must meet all of the requirements stated in this Section 6 (“Device Eligibility Requirements”), as determined by PCS in its sole discretion:

You may trade in only one (1) device per purchase of a new device from Google under this PCS Trade-In Program.
You must accurately represent the make, model and condition of your device when completing the Trade-In Questions. PCS in its sole discretion determines which device models are eligible for trade-in (which may vary from time to time);
You must accept the Estimated Trade-In Value quoted at the conclusion of the Trade-In Questions;
Your Trade-In Device must power on, hold a charge and not power off unexpectedly;
You must power off your Trade-In Device prior to sending it to PCS;
PCS is required by law to verify your identity and obtain certain information from you including proof of identity (which may include photograph), full name, residential address, age, occupation and contact details. PCS reserves the right to require you to provide further information required by law or the authorities.
You acknowledge that as part of PCS’ obligations, your personal data along with the device serial number may be submitted to the police data system for verification purposes and to assist with checks for lost or stolen property. Your Trade-In Device must not be on a blacklist of any kind. PCS searches blacklist databases to determine if devices have been reported lost or stolen according to third-party resources. If your Trade-In Device appears on any such list, PCS’ Estimated Trade in Value offer shall be deemed rescinded. No trade-in value will be afforded to any Trade-In Device reported as lost or stolen, purchased with government funds, or constituting government property. Additionally, PCS shall not return to you any such Trade-In Device under any circumstances;
At the time of trade-in, you must be the owner of the Trade-In Device;
Any anti-theft locking software must be disabled on your Trade-In Device;
Before shipping your Trade-In Device to PCS, you must perform a factory reset on it per instructions provided and remove all personal data (as described in Section 3 above); and
Your Trade-In Device must not be counterfeit.
You must mail PCS your Trade-In Device in accordance with these Terms and the instructions contained with the Trade-In Kit provided after your acceptance of the Estimated Trade-In Value offered to you upon your completion of the Trade-In Questions.

7. Adjustments/Returns/Rejected Trade in Devices.

The final offer for your Trade-In Device (“Post Inspection Value”) remains subject to the final inspection PCS will perform on your Trade-In Device after PCS receives it from you. Factors that may result in an adjustment to our valuation of your Trade-In Device include, but are not limited to:

The make, model or condition of your device is different to that represented by you when completing the Trade-in Questions on the Google Store website;
We do not receive your Trade-in Device within the Trade-in Window set out at Section 2;
Your Trade-in Device is otherwise faulty in some regard (that may or may not be apparent on a casual visual inspection, including: device does not power on, screen pixel damage, screen bruising, battery swelling / damage, phone cracks, damaged backlight and activation lock is in place.

If the Post Inspection Value is at least 75% of the Estimated Trade-In Value quoted, you agree to accept the revised Post Inspection Value. PCS will only return your phone if the Post-Inspection Value is not at least 75% of the Estimated Trade-In Value.

Google will notify you by email when PCS receives your trade-in device. After receiving the trade-in device, PCS will inspect the trade-in device. Google will notify you of the results of this inspection, usually within 7 business days of notifying you of the receipt of the trade-in device. In addition, Google will (i) confirm the Estimated Trade-In Value offered; (ii) let you know if the Post Inspection Value is different; or (iii), let you know that your device is being returned to you without any payment if the Post Inspection Value is more than 25% lower that the Estimated Trade-in Value. If PCS confirms the Estimated Trade-In Value previously offered or if the Post Inspection Value is equal to or greater than 75% of the Estimated Trade-in Value, Google shall issue you the payment as set forth in section 2 above. Please note it may take several days for such payment to appear on your payment method.

If you change your mind and elect to not trade-in your Trade-In Device before shipping your Trade-In Device there is nothing for you to do.

Except as set out in these terms, Trade-In Devices cannot be returned under any circumstance once your Trade-In Device is received by PCS. If PCS receives a Trade-In Device that is locked and/or not cleared or wiped of personal data, PCS may return the device without removing the data, and you waive all claims against PCS and Google with respect to any data stored on the Trade-In Device.

You may not include a damaged battery when trading your device. If your device exhibits a damaged battery (for example, is leaking fluid, is too hot to touch or the device casing is swollen), this is not eligible for trade-in and you should not send this device to PCS. Please note that for safety reasons we cannot return most devices with damaged batteries (e.g. battery swelling) and that no value will be paid or refunded to you for such devices.

8. Miscellaneous Additional Terms

The Trade-In Program is offered and administered by PCS.
You must be at least eighteen (18) years old to participate in the Trade-In Program.
If PCS believes that your use of the Trade-in Program is for fraudulent or illegal purposes, PCS reserves the right to refuse or discontinue your use of the Trade-in Program with or without prior notice.
If PCS or Google suspect fraudulent reseller activity or other suspicious activity related to the trade-in program (e.g., a high trade-in value), PCS or Google reserves the right to refuse the trade-in credit and will either return the device to you at your shipping cost or destroy the device after 90 days.
The trade-in is conditional on the purchase of a new device. If your purchase of a new device is canceled or returned, your trade-in may be canceled.
By participating in the Trade-In Program, you understand and agree that it may be necessary for PCS, its affiliates, partners and agents, to collect, process, transmit, maintain, share, and use certain of your personal data, such as your name, address, age and occupation to perform the service, support obligations under the Trade-In Program and comply with applicable law. A copy of PCS’ Privacy Policy can be below.
You acknowledge and agree that your age information and employment status is required under the Japan second hand law and will be shared by Google with PCS as set forth in Section 6 above.
If any provision (or part of any provision) of these Terms is found to be illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining terms, be deemed omitted from these Terms and shall in no way affect the legality, validity or enforceability of the remaining terms.
PCS reserves the right to substitute, amend, modify, cancel or add to any part of these Terms at any time, including terminating the Trade-In Program.
The Trade-In Program is available only to customers residing in the Japan and is not available in other locations.
Neither the PCS Trade-In Program eligibility nor the Estimated Trade-In Value nor Post Inspection Value offered by PCS are transferrable to any other person or entity.

9. Limitation of Liability. IN NO EVENT SHALL PCS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE DAMAGES, OR LOST PROFITS FOR ANY CLAIM OR DEMAND OF ANY NATURE OR KIND, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE PERFORMANCE OR BREACH THEREOF. YOU ADDITIONALLY AGREE THAT PCS’ TOTAL LIABILITY TO YOU WILL NOT EXCEED THE CONDITIONAL TRADE-IN VALUE. THIS LIMITATION SHALL NOT APPLY IF SUCH DAMAGES CAUSED BY PCS’S WILLFUL MISCONDUCT OR GROSS NEGLIGENCE. YOU ACKNOWLEDGE THAT PCS IS SOLELY RESPONSIBLE FOR EXECUTION OF THE TRADE-IN PROGRAM. YOU WAIVE ALL RIGHTS AND CLAIMS AGAINST GOOGLE AND ITS RESPECTIVE DIRECTORS, EMPLOYEES, AND AGENTS FOR ANY LOSS OR DAMAGES (DIRECT OR CONSEQUENTIAL) OF EVERY KIND, WHETHER KNOWN OR UNKNOWN, ARISING OUT OF, OR RELATING TO, YOUR USE OF THE TRADE-IN PROGRAM.

10. Governing Law and Jurisdiction. ANY DISPUTE, CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT, OR THE BREACH THEREOF (REFERRED TO AS “DISPUTE”), SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE TOKYO DISTRICT COURT OF JAPAN AS THE FIRST INSTANCE COURT. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF JAPAN.

11. Confirmation of Your Identity. We are an authorized secondhand dealer (license number 301121409134) that operates with permission. We are obliged by law to confirm the name, address, age and occupation of the person who intends to sell a Trade-In Device to PCS.

This means that when you sell a trade-in device, you need to provide certain information such as your name, current address, job title, and date of birth. Customers are also required to upload an image of an unexpired government-issued ID. The only forms of identification that can be used to verify your identity are:

Driver's license
My Number Card
Residence card (with photo)

If you do not have any of the above, PCS may accept other identification documents as specified by PCS. If you do not have the appropriate identification, the trade-in device will not be eligible for the trade-in, and the device received by PCS will be returned to you and the customer trade-in will not be performed. If you participate in the Trade-in Program, you further understand and agree that PCS, its affiliates, partners, subcontractors and agents may need to collect, process, transmit, maintain, share and use certain personal information, such as proof of identity, name, residential address, and date of birth, in order to conduct the trade-in program and comply with applicable laws and regulations. Otherwise, your personal information will only be used in accordance with PCS's Privacy Policy. PCS's privacy policy can be found below.

12. Events Outside Our Control. PCS and Google will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside our control (including but not limited to strikes, fire, storm, flood or other natural disaster, or failure of telecommunications networks or impossibility of the use of transport).

If we are unable to perform our obligations to you as a result of any event outside our control we will contact you as soon as reasonably possible and we will take steps to minimize the effect of any delay. Provided we do this, our obligations to you shall be suspended for the duration of the event outside our control and we will not be liable for any delay caused by the event.

13. Our Right To Make Changes. We may occasionally update or amend these Terms to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system’s capabilities.

PRIVACY POLICY OF PCS WIRELESS GODO KAISHA

This Privacy Policy is made to applies to all matters relating to handling of Personal Information as defined below which we or our subcontractors collect through our services provided to you.

Article 1 (Personal Information)
“Personal Information” in this Privacy Policy means “personal information” as stipulated in the Act on the Protection of Personal Information of Japan (Act No. 57 of May 30, 2003; “Personal Information Protection Act”); and therefore means information which can identify a specific living individual by name, date of birth or other description contained in such information; or which includes a code that can identify a specific individual.

Article 2 (Acquisition and Use of Personal Information)
We may acquire from and use Personal Information of users of our services (the “Services”) (individually “User” or collectively “Users”) within the scope necessary for the following purposes. If we seek to use such Personal Information beyond the following purposes, we will obtain prior written consent of the User whose Personal Information is concerned:

To perform the Services;
To notify Users of new functions or updated information of the Services, campaigns, and our other services (including via e-mails, flyers, and other direct mails);
To inform important news regarding the Services;
To answer questions from Users regarding the Services (including to confirm Users identification);
To conduct research on and provide analysis of the history of the Services and to utilize the results of such research and analysis for the improvement and development of the Services; and
To identify Users who have violated our terms and conditions or the relevant laws or who intend to use the Services for unlawful or illegitimate purposes, and to block their use of Services.
To comply with directives from the local police and enforcement agencies and as required pursuant to applicable law.

Article 3 (Joint Use)
Upon your consent, we may also provide the following information of Users to, and use such information jointly with, our affiliated companies to which we entrust all or part of the Services for the aforementioned purposes.

Information to be provided: name, address, age, occupation, and information that can identify the device we will trade in or have traded in

We will be responsible for such joint use of Personal Information. (Our contact information can be found in Article 11 of our Privacy Policy.)

Article 4 (Transmission of Data)

PCS may transfer your personal data to other PCS affiliate companies for processing to the extent necessary for the purposes described in this Policy. In doing so, your personal data may be transferred to PCS Wireless LLC headquarters in the United States. The United States may have different data protection standards than your home country. In order to provide adequate protection for your personal information when it is transferred, we have contractual arrangements (where necessary) with our subsidiaries, affiliates and business partners regarding such transfers. We take all reasonable technical and organizational measures to protect the personal data we transfer. PCS Wireless LLC will process the data exclusively in accordance with our instructions and are also bound by this Policy. You hereby consent to the transfer of your personal data for the purpose of carrying out the Trade-In Program.
Our subcontractor may transfer your personal data to its headquarters in Australia. Australia has a mature data protection regime that can be enforced in Australian courts. Australian entities must comply with the Privacy Act 1988 and are regulated by the Office of the Australian Information Commissioner (OAIC). The Privacy Act is a principle based law. The principles include: (i) ensuring data is safely stored and is protected from unauthorised access; (ii) transparency of the use of data to users; (iii) data is only used for the purposes communicated to the users; (iv) data is kept up to date; (v) users have the right to know what data is stored by an entity; and (vi) that consent from users is required before any biometric processing occurs. You hereby consent to the transfer of your personal data for the purpose of carrying out the Trade-In Program.

Article 5 (Management and Protection of Personal Information)
We will carefully and closely manage Personal Information and will not disclose or provide such Personal Information to any third parties without the prior written consent of Users whose Personal Information is concerned, except in the following circumstances:

if such disclosure of Personal Information is necessary for the protection of the life, body, or property of a person and it is difficult to obtain the consent of such person;
if such disclosure of Personal Information is necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the person whose Personal Information is concerned;
if such disclosure of Personal Information is necessary for cooperating with a state organ, a local government, or an individual or a business operator entrusted by such state organ or local government in executing the affairs required by laws and regulations, and if obtaining the consent of the person whose Personal Information is concerned is likely to hinder the execution of such affairs;
if we entrust the handling of Personal Information in whole or in part within the scope necessary to achieve our purposes as stipulated in Article 2, in order to implement our operations smoothly;
if it is permitted by laws and regulations to disclose or provide Personal Information.

We will, take preventive and corrective measures against risks resulting from any unlawful access to Personal Information, or any loss, destruction, falsification, or leakage of Personal Information.

Article 6 (Security and Storage)

PCS takes data security very seriously and our efforts to do so include:
- All data transmitted over networks, whether within our internal systems or externally, is encrypted. This encryption ensures that data remains safeguarded and unreadable to unauthorized entities during transmission, reducing the risk of interception or unauthorized access.
- Data stored within PCS-managed systems is encrypted at rest. In cases where the data is managed by a PCS partner, the data is either encrypted at rest or encrypted upon retrieval.
- PCS uses role-based controls to manage access to sensitive data. PCS operates on the principle of least privilege, by which users are given access only to the resources, systems, and data that are essential for their specific job functions.
- Access assignments are subject to regular review and auditing as a control for maintaining these operating principles.
Our subcontractor is externally audited against the ISO 27001 and SOC2 Type 2 standards each year. Our subcontractor takes reasonable physical, electronic, and procedural measures to protect your personal and sensitive information against loss or unauthorised access, use, interference, modification, or deletion. User data is hosted by AWS in cloud environments which we manage and control. Among other things, our subcontractor encrypts personal and sensitive information both in transit and at rest and we implement robust disaster recovery and business continuity procedures. Personal and sensitive information will be held in a secure environment. Our subcontractor has security measures in place which are intended to protect personal and sensitive information. The key methods of securing the storage of personal and sensitive information include: Secure access to electronic and physical records containing personal and sensitive information, via password protected access permissions to systems and security-protected access to filing cabinets and storage; Access only to authorised our subcontractor’s employees and contractors that require access to perform their daily duties; and Varying access levels depending on the level of the authority and the type of personal and sensitive information required to be accessed. Controls relating to how personal and sensitive information is extracted from the secure environment and how it is used and distributed. Our subcontractor also regularly conducts security audits, vulnerability scans, and penetration tests to ensure compliance with security best practices and standards.

Article 7 (Disclosure of Personal Information)

Upon a request of a User, we will promptly disclose the Personal Information of such User. However, we may keep all or part of such Personal Information undisclosed, if such disclosure falls under any of the following categories; and in this case, we will promptly notify such User:

if such disclosure is likely to harm the life, body, property, or other rights or interests of such User or any other third parties;
if such disclosure is likely to hinder the proper execution of our business; and
If such disclosure may result to violation of any laws and regulations.

Article 8 (Correction and Deletion of Personal Information)

1. If any Personal Information retained by us includes false information, we will, upon the request of the User whose Personal Information is concerned, correct or delete such false information in accordance with our internal procedures.

2. Based on the request of such User whose Personal Information is concerned, as referred in paragraph 1 of this Article 6, we will promptly notify such User once such correction or deletion of the Personal Information has been completed.

Article 9 (Discontinuation of Personal Information Use)

If we receive any request from a User to discontinue using or to erase his or her Personal Information (“Discontinuation”) on the ground that such Personal Information is used beyond the purposes as stipulated in Article 2 of this Privacy Policy or has been acquired by unlawful means, we will promptly conduct the necessary research and, based on the result of such research, implement the Discontinuation and notify such User to that effect. However, if such Discontinuation is unduly expensive or is otherwise difficult to implement, we will, if possible, take the necessary alternative measures to protect the rights and interests of such User.

Article 10 (Procedures for Amending Privacy Policy)

We will review the content of this Privacy Policy appropriately and endeavor to improve this Privacy Policy. The content of this Privacy Policy can be amended unless otherwise stipulated in laws, regulations, and this Privacy Policy. The amended Privacy Policy will be valid when notified to all Users or uploaded on our website in accordance with our procedures.

Article 11 (Compliance with Laws, Regulations and Norms)

We will comply with the laws and regulations in Japan and other rules that are applicable to the use of Personal Information we retain.

Article 12 (Response to Complaints and Consultations)

We will respond to any complaints from Users and will provide consultation to any User whose Personal Information is concerned as to the handling of his or her Personal Information. We will respond properly and promptly to any request for disclosure, correction, addition, deletion, refusal of use or provision regarding Personal Information.

Article 13 (Customer Desk)

For inquiries concerning our policy of handling of Personal Information, please contact us as below at:
PCS Wireless Godo Kaisha
B-507 Katsushima, ABC Souko, 1-4-11 Katsushima, Shinagawa-ku, Tokyo 140-0012 Japan.
E-mail: PrivacyPolicy-JP@pcsww.com