Pixel Price Promise lets you request a price match from eligible retailers, subject to terms and conditions. With Trade-ins and free shipping, Google Store delivers even more value.2
Get credits towards your next purchase with Trade-in.3
Ready to upgrade or switch to Pixel? Google’s Trade-in program makes it easy, by giving you credits on eligible devices.
Get credits towards your next purchase with Trade-in.3
Ready to upgrade or switch to Pixel? Google’s Trade-in program makes it easy, by giving you credits on eligible devices.
Pixel Price Promise is Google Store’s price match policy, designed to help you shop with confidence. If you buy a Pixel phone and later find it for less at an eligible online retailer or on Google Store, you may be able to claim a partial refund, as long as it’s within the
To qualify, the lower price must be available on a live URL at the time of your request, and the product must match exactly. That means the same model, memory, colour, country and currency. Just include the direct link to the offer when you submit your request. If your claim is approved, we’ll refund the difference once your order ships.
Shop directly on Google Store and purchase your new Pixel phone. Make sure to keep your order confirmation and use the same email address for any Pixel Price Promise claims.
If you find the same model within 15 days of the date of purchase of the device, you may qualify for a partial refund. The offer must be current, in stock, and from an eligible retailer in the same country and currency. Submit the form with a public URL to the offer, screenshots or quotes aren’t accepted.
Submit your request using the same email as your original order. We’ll review your claim and confirm if it qualifies. Once approved, we’ll refund you the difference when your Pixel order ships. Simple as that.
Shop directly on Google Store and purchase your new Pixel phone. Make sure to keep your order confirmation and use the same email address for any Pixel Price Promise claims.
If you find the same model within 15 days of the date of purchase of the device, you may qualify for a partial refund. The offer must be current, in stock, and from an eligible retailer in the same country and currency. Submit the form with a public URL to the offer, screenshots or quotes aren’t accepted.
Submit your request using the same email as your original order. We’ll review your claim and confirm if it qualifies. Once approved, we’ll refund you the difference when your Pixel order ships. Simple as that.
Which Pixel suits your studies? All
Yes, but you make your request within the
Our Price Match policy has you covered! If you make a request and the price of your purchased item drops on the Google Store or a selected retail partner within the
Most new and unopened Google products sold directly by the Google Store are eligible. However, some items are excluded from this offer, including refurbished products, pre-orders from third party retailers and carrier model devices. Check the full policy details
Filling in your price match claim form is easy, all you’ll need to prepare is: your Google Store purchase order number, live link to the authorised third party offer and a brief description of your request. Click
We price match against these authorised Australian retailers: Bunnings, Harvery Norman, JB Hi-Fi, Officeworks and The Good Guys.
The lower price must be currently advertised on the authorised retailer's website for the identical product (same make, model, size, colour, etc.). The price comparison includes the item price, any applicable delivery charges, and any bundled discounts.
No, there's no limit on the number of price match requests you can submit within the eligible return period for your purchases. If you find a lower qualifying price, feel free to request a price match.
We match prices on current promotions and sales at authorised retailers, as long as they meet the other criteria of our policy. Please note, we're unable to price match against pricing errors that a retailer might make.
The item must be in stock and available for immediate purchase at the authorised retailer for the price match to be valid.
Third-party pre-order offers or third-party trade-in offers are excluded from Price Matching.
However, if you pre-order an item from the Google Store and its price drops after the pre-order period ends and becomes available for regular purchase at a participating retail partner within the standard return period, you will be eligible for a price match.
In the event where you pre-order an item from the Google Store and the pre-order item price drops on Google Store within the standard return period, you will also be eligible for a price match.
We'll take your discount into account when calculating the price difference for the price match.
If your price match request is approved, we'll refund the difference to the original payment method used for your Google Store purchase.
Our Google Store Support team is here to help! You can reach them through the Google Store website or by phone
There are several reasons why your price match request might have been declined. Please carefully review our complete price match policy
Yes, but you make your request within the
Our Price Match policy has you covered! If you make a request and the price of your purchased item drops on the Google Store or a selected retail partner within the
Most new and unopened Google products sold directly by the Google Store are eligible. However, some items are excluded from this offer, including refurbished products, pre-orders from third party retailers and carrier model devices. Check the full policy details
Filling in your price match claim form is easy, all you’ll need to prepare is: your Google Store purchase order number, live link to the authorised third party offer and a brief description of your request. Click
We price match against these authorised Australian retailers: Bunnings, Harvery Norman, JB Hi-Fi, Officeworks and The Good Guys.
The lower price must be currently advertised on the authorised retailer's website for the identical product (same make, model, size, colour, etc.). The price comparison includes the item price, any applicable delivery charges, and any bundled discounts.
No, there's no limit on the number of price match requests you can submit within the eligible return period for your purchases. If you find a lower qualifying price, feel free to request a price match.
We match prices on current promotions and sales at authorised retailers, as long as they meet the other criteria of our policy. Please note, we're unable to price match against pricing errors that a retailer might make.
The item must be in stock and available for immediate purchase at the authorised retailer for the price match to be valid.
Third-party pre-order offers or third-party trade-in offers are excluded from Price Matching.
However, if you pre-order an item from the Google Store and its price drops after the pre-order period ends and becomes available for regular purchase at a participating retail partner within the standard return period, you will be eligible for a price match.
In the event where you pre-order an item from the Google Store and the pre-order item price drops on Google Store within the standard return period, you will also be eligible for a price match.
We'll take your discount into account when calculating the price difference for the price match.
If your price match request is approved, we'll refund the difference to the original payment method used for your Google Store purchase.
Our Google Store Support team is here to help! You can reach them through the Google Store website or by phone
There are several reasons why your price match request might have been declined. Please carefully review our complete price match policy
The Google Store offers price matching for eligible products purchased directly from the Google Store if you find a better price online at a selected retail partner or on Google Store and make a request within the standard or holiday return period. For more information on return periods visit the return policy here.To qualify, the selected retail partner must be located in the same country where you placed yourGoogle Store order, the matching price must be in the same currency and for an identical product (including model, color, and memory configuration), the lower price on the identical product must be currently available and verifiable through a public URL, the product must be in stock at both Google Store and the retail partner and the if the lower price is due to a promotion you must meet the eligibility requirements for that promotion. . Price matching is not available for contract mobile phones or financing deals; third-party pre-orders or trade-in offers; wholesale, members-only, or educational pricing; mail-in rebates, printed coupons, or gift card offers; product bundles or complimentary services; clearance, open box, refurbished, or pre-owned items; products shipped/sold by third parties on retail partner websites; pricing errors or temporary price reductions; or phones and devices with data plans that are locked. Maximum refund is limited to the balance of the purchase price, after any trade-in credits. Google reserves the right to verify all price match claims and reject any suspicious or fraudulent requests. Price matching is not available for purchases from third-party retailers. For a list of selected retail partners in your region visit here for more information.. Terms and conditions subject to change without notice. Void where prohibited by law.
All orders that are delivered free of charge use the lowest-cost option unless otherwise noted.
Australian residents 18+ only. The trade-in value can only be applied against a new Pixel phone purchase and varies based on the condition, year and configuration of your trade-in device. Value may vary from the estimated value following inspection and whether the device matches the description provided at trade-in. Your device must be in good working order, able to power on and have no major screen damage in order to qualify. You are responsible for deleting all data from the device before dispatching. The device cannot be returned so ensure that all data is backed up. An ID check will be required. Device trade-in credit will be issued to the original form of purchase used for the device purchase from Google Store or in the form of Store credit if we're unable to credit your original form of payment, if the confirmed trade-in value exceeds the value of your new device or if the new device has already been returned in accordance with the applicable Google Store return policy. Credit is based on your device matching the description provided at time of estimate and paid after receipt. If the condition of the device doesn't match or if it's returned late, a new trade-in value will be confirmed. If that amount is at least 75% of the original estimate, the trade-in will continue and that amount will be credited back to you. Devices sent for trade-in must be received within 30 days of receiving your new device, provided that the purchased device has not been returned during that time. Devices that are traded in will only be returned if the trade-in value is validated to be less than 75% of the estimate. Full T&Cs apply:
https://store.google.com/intl/en_au/about/device-trade-in/