Pixel Pass Terms of Service
Last Updated: October 19, 2021
Pixel Pass is a service provided by Google LLC (“Google”, “we,” or “us”), located at 1600 Amphitheatre Parkway, Mountain View, California 94043, USA, and is subject to the terms below, and the following Pixel Pass Terms of Service are additional terms which apply to your use of Pixel Pass. You agree that your use of Pixel Pass is subject to these Pixel Pass Terms of Service and:
- Google Store Sales Terms
- Google One Terms of Service
- Google Play Terms of Service
- YouTube Paid Service Terms of Service
- Google Terms of Service
Together, for purposes of these Pixel Pass Terms of Service, we refer to them as the “Terms”. Pixel Pass is comprised of “Device” as defined in the Google Store Sales Terms (“GStore Sales Terms”) and a “Service” as defined in the Google Terms of Service (“Google ToS”). Use of YouTube Premium, Google One, or Google Play Pass are subject to the individual terms provided above. Any device protection terms will be subject to the third party’s terms for Preferred Care or Device Protection upon signing up. Your use of additional Google products or services is governed by the terms of service applicable to such products or services.
If there is any conflict between the Pixel Pass Terms of Service and the individual terms listed above, the Pixel Pass Terms of Service will prevail. If there is any conflict between the English language version of the Terms and a version translated into another language, the English language text will prevail. Please read the Terms carefully.
General Description of Pixel Pass
Pixel Pass is a membership program that includes: (1) a Google Pixel phone, (2) select services from Google, including Google Play Pass, Google One, and YouTube Premium (“Google services”), and (3) Preferred Care.
Pixel Pass is made available by Google to provide you with a destination for Google services and support, provide special offers, and discover new features and products.
Payment and Subscription
In order to purchase Pixel Pass through the Google Store, you will need a Google Payments account, and must accept the Google Payments Terms of Service and acknowledge the Google Payments Privacy Notice.
Subscriptions. Pixel Pass is automatically charged each billing period for 24 months until you cancel it and will be subject to the Pixel Pass Cancellation Policy in Section  below.
Google Store Financing. You will need to create and use a Google Store Financing account through Synchrony in order to purchase Pixel Pass on the Google Store. The Google Store Financing credit card is issued by Synchrony Bank. Decisions about Google Store Financing, issuance, and management of the Google Store Financing credit card are solely made by Synchrony Bank and not Google. You must abide by any relevant terms and conditions or other legal agreement, whether with Google or a third party, that governs your use of the Google Store Financing account. You are solely responsible for all amounts payable associated with purchases you make through your Google Store Financing account. For more information, please review the relevant terms and conditions.
When purchasing through the Google Store, the monthly subscription price for Pixel Pass (which is a bundled price, as shown on the checkout page) will appear as two separate transactions on your Synchrony statement — one charge will be for the Pixel phone and Preferred Care (including any applicable taxes and shipping fees), and one charge will be for the Google services (including any applicable taxes) part of Pixel Pass. For the Pixel phone and Preferred Care portion of the monthly price, Google will charge you for the purchase price of the Pixel phone and Preferred Care at the time of purchase, which you will repay in monthly installments to Synchrony. For the Google services portion of the monthly price, Google will charge you a monthly subscription price for the Google services included in Pixel Pass, to be repaid to Synchrony on a monthly basis.
We may change the Pixel Pass in effect but will give you prior notice of these changes. These changes will apply after your current payment period is completed, when the next payment is due from you after the notice. We will give you at least 30 days’ prior notice of a price increase before you are charged; if you are given less than 30 days' prior notice, the change will not apply until the payment after the next payment is due. If you do not wish to continue with Pixel Pass or the new price, you may cancel at any time according to the Pixel Pass Cancellation Policy. Your cancellation will apply to the next billing period after the current service term.
However, there are times when we will need to make changes to Pixel Pass without giving notice. These will be limited to instances where we need to take action to ensure the security and operability of Pixel Pass, prevent abuse, or where we must act to meet legal requirements.
Cancellation and Termination
You may cancel your Pixel Pass membership at any time by visiting your subscription management page on Google Store. If you cancel your subscription, you will retain your Pixel device, but be subject to the Pixel Pass Cancellation Policy. Your access to Google services provided through Pixel Pass will also be terminated and subject to the Pixel Pass Cancellation Policy. Your Preferred Care service will also be terminated according to the Preferred Care terms and conditions.
Device Cost. You will pay a discounted price for the Pixel phone over 24 months. If you cancel your service or subscription anytime before the end of the 24 months, your Google Store Financing account will be charged a one-time price adjustment, which is prorated based on the discount you received by getting your phone as part of your Pixel Pass subscription and how long you’ve been subscribed.
Google Services. You agree that you may lose access to YouTube Premium, Google Play Pass, and Google One services and functionality, without refund at the end of the current billing cycle.
Preferred Care. Your Preferred Care service will also be terminated according to the Preferred Care terms and conditions.
Breach of Terms. If you breach these Pixel Pass terms, Google may stop providing Pixel Pass to you at any time. You will not be eligible for a refund and will owe Synchrony for the outstanding balance of your device.
Pixel Pass Program. Google reserves the right to suspend or terminate Pixel Pass at any time, upon reasonable notice to you. To improve Pixel Pass, Google may change its billing platform without notice to you.
Subscribing at a Later Time. If your subscription is cancelled and you later decide to re-subscribe with a new Pixel phone, you will be charged at the then current subscription rate.
In connection with your use of Pixel Pass, we may send you service announcements, administrative messages, and other information. We may also send you emails and device notifications associated with your member benefits. You may opt out of some of those communications.
Other offers for YouTube Premium, Google One, and Play Pass cannot be combined with Pixel Pass.