Few things are more frustrating than calling a company to speak with someone, only to be put on hold for what seems like an eternity.
That’s what makes using
When you make a call,
When you place the call, you may be greeted by an automated voice that offers options – often with lengthy descriptions you need to memorize or listen to closely.
By contrast, when you use your Pixel to call a business with an automated menu, the
Of course, any drawn-out response time can be annoying, especially when crackly on-hold music is involved.
If you want to skip the wait altogether, you can have Google Assistant wait for you. While some companies offer this option, Pixel offers it for other toll-free numbers you call with
If you find yourself inundated with unsolicited spam calls or unknown numbers, Google Assistant can use
This can be especially valuable when you use the same phone for work and personal purposes.
Consider the case of Jacqui Podel, a nutrition consultant in New York City who uses her Pixel for both personal and business calls. She receives calls from friends and clients at all times of the day, as well as from occasional spam callers. With every call, she’s deciding whether she wants to take a work call outside of business hours, or catch up with friends when she’s on the clock.
“If I get a call and don’t recognize the number, Google Assistant will ask who it is for me,” Podel notes. Depending on the reply, which is transcribed and displayed on the screen, she takes the call, blocks the number, or directs the caller to leave a voicemail.4
Call Screening can also screen and decline robocalls automatically. This is especially handy for Podel during work hours, when she receives client calls from numbers she may not recognize: “I don’t have to waste my time screening calls that are spam,” she says. Less time contending with bots on her phone leaves her with more time to spend on her business – not to mention more peace of mind.
Coming soon. Not available on VOIP calls. Call quality depends on environment, carrier network conditions, and many other factors. Actual results may vary.
Not available in all countries or languages. Toll-free numbers only. May not detect every on-hold scenario.
US only. English only. Call Screen may not detect all robocalls and spam calls.
Not available in all languages or countries. For more information, see