Preferred Care includes accidental damage like drops, liquid spills, screen damage and cracks.
Preferred Care with Loss and Theft covers everything included in Preferred Care plus replacement for your Pixel device if it cannot be located.
Preferred Care includes accidental damage like drops, liquid spills, screen damage and cracks.
Preferred Care with Loss and Theft covers everything included in Preferred Care plus replacement for your Pixel device if it cannot be located.
1. Select your desired device and begin configuring it.
2. In the Preferred Care section, select the plan you want by clicking 'Add'.
3. Complete the checkout process. Your coverage period begins on the date Google ships your device.
1. Navigate to the Preferred Care management page.
2. Locate the device order you'd like to add Preferred Care to and click 'Review and buy'.
3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.
1. Select your desired device and begin configuring it.
2. In the Preferred Care section, select the plan you want by clicking 'Add'.
3. Complete the checkout process. Your coverage period begins on the date Google ships your device.
1. Navigate to the Preferred Care management page.
2. Locate the device order you'd like to add Preferred Care to and click 'Review and buy'.
3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.
Preferred Care and Preferred Care with Loss and Theft are insurance plans for your Google devices. On both plans there is a claim limit of 3 claims per rolling 12-month period, beginning with the date of first replacement. For more details, please see the Preferred Care Terms & Conditions.
Preferred Care provides replacement for accidental damage including screen damage and accidents such as drops or, liquid spills, screen or display cracks for as long as the device is enrolled.
Preferred Care with Loss and Theft covers the same accidental damage incidents as the Preferred Care plan and in addition, also covers loss and theft incidents in case your device is stolen or you can’t find your device.
For more info about Preferred Care, go to the Help Centre.
The exact cost of a Two-year Preferred Care plan depends on the specific device and plan you choose. Check to see pricing and if your device is eligible.
Excess fees are also payable (see below).
Preferred Care two-year fee and devices covered:
£109 for Google Pixel 9
£179 for Google Pixel 9 Pro
£269 for Google Pixel 9 Pro Fold
£79 for Google Pixel Watch 3
£79 for Google Pixel 7a
£79 for Google Pixel 8a
£109 for Google Pixel 8
£179 for Google Pixel 8 Pro
£269 for Google Pixel Fold
£79 for Google Pixel Watch 2
£99 for Google Pixel Tablet
£99 for Google Pixel Tablet with Charging Speaker Dock
Preferred Care with Loss and Theft two-year fee and devices covered:
£149 for Google Pixel 9
£219 for Google Pixel 9 Pro
£309 for Google Pixel 9 Pro Fold
£119 for Google Pixel Watch 3
£119 for Google Pixel 7a
£119 for Google Pixel 8a
£149 for Google Pixel 8
£219 for Google Pixel 8 Pro
£309 for Google Pixel Fold
£119 for Google Pixel Watch 2
£139 for Google Pixel Tablet
£139 for Google Pixel Tablet with Charging Speaker Dock
When you make a claim for a replacement device you will have to pay an excess fee. An excess fee is the amount you'll need to pay towards a replacement when you make a claim.
Excess fees are based on the value of your device at the time of purchase and claim type. Exact fees can be found by device below:
Excess Fees for accidental damage claims:
£59 for Google Pixel 9
£79 for Google Pixel 9 Pro
£99 for Google Pixel 9 Pro Fold
£39 for Google Pixel Watch 3
£39 for Google Pixel 7a
£39 for Google Pixel 8a
£59 for Google Pixel 8
£79 for Google Pixel 8 Pro
£99 for Google Pixel Fold
£39 for Google Pixel Watch 2
£39 for Google Pixel Tablet
£39 for Google Pixel Tablet with Charging Speaker Dock
Excess Fees for Loss and Theft claims:
£79 for Google Pixel 9
£109 for Google Pixel 9 Pro
£159 for Google Pixel 9 Pro Fold
£59 for Google Pixel Watch 3
£59 for Google Pixel 7a
£59 for Google Pixel 8a
£79 for Google Pixel 8
£109 for Google Pixel 8 Pro
£159 for Google Pixel Fold
£59 for Google Pixel Watch 2
£59 for Google Pixel Tablet
£59 for Google Pixel Tablet with Charging Speaker Dock
You are buying a Google device on Google Store
You can purchase Preferred Care by adding the Preferred Care option when you purchase your device from Google Store. When selecting your new device on the Google Store, you'll see a section for you to add a Preferred Care plan of your choice. Simply "Add to order" and complete the checkout process. Your coverage period starts on the date we ship you your device.
You already have an eligible Google device
If you’ve purchased an eligible device through the Google Store within the past 30 days, you can still purchase a Preferred Care or Preferred Care with Loss and Theft plan by visiting the portal and selecting a device from a previous order. For further details, please read the following instructions.
If you’re not happy with Preferred Care from the Google Store, you can contact Google to cancel your plan and get a refund.
Within 30 days of plan purchase: If you haven’t filed a claim, you can get a full refund for Preferred Care.
After 30 days of plan purchase: You can get a prorated refund for Preferred Care, minus any claims paid up to the cancellation date.
Cancelling your device order: If you have a change of heart before Google ships your purchased device and cancelled your device order, your Preferred Care plan will be automatically cancelled and we will provide a full refund.
Returning your device: Returning your purchased phone within the device return window will result in an automatic cancellation of your Preferred Care plan and we will provide a full refund for the plan cost alongside your phone return.
Preferred Care and Preferred Care with Loss and Theft are insurance plans for your Google devices. On both plans there is a claim limit of 3 claims per rolling 12-month period, beginning with the date of first replacement. For more details, please see the Preferred Care Terms & Conditions.
Preferred Care provides replacement for accidental damage including screen damage and accidents such as drops or, liquid spills, screen or display cracks for as long as the device is enrolled.
Preferred Care with Loss and Theft covers the same accidental damage incidents as the Preferred Care plan and in addition, also covers loss and theft incidents in case your device is stolen or you can’t find your device.
For more info about Preferred Care, go to the Help Centre.
The exact cost of a Two-year Preferred Care plan depends on the specific device and plan you choose. Check to see pricing and if your device is eligible.
Excess fees are also payable (see below).
Preferred Care two-year fee and devices covered:
£109 for Google Pixel 9
£179 for Google Pixel 9 Pro
£269 for Google Pixel 9 Pro Fold
£79 for Google Pixel Watch 3
£79 for Google Pixel 7a
£79 for Google Pixel 8a
£109 for Google Pixel 8
£179 for Google Pixel 8 Pro
£269 for Google Pixel Fold
£79 for Google Pixel Watch 2
£99 for Google Pixel Tablet
£99 for Google Pixel Tablet with Charging Speaker Dock
Preferred Care with Loss and Theft two-year fee and devices covered:
£149 for Google Pixel 9
£219 for Google Pixel 9 Pro
£309 for Google Pixel 9 Pro Fold
£119 for Google Pixel Watch 3
£119 for Google Pixel 7a
£119 for Google Pixel 8a
£149 for Google Pixel 8
£219 for Google Pixel 8 Pro
£309 for Google Pixel Fold
£119 for Google Pixel Watch 2
£139 for Google Pixel Tablet
£139 for Google Pixel Tablet with Charging Speaker Dock
When you make a claim for a replacement device you will have to pay an excess fee. An excess fee is the amount you'll need to pay towards a replacement when you make a claim.
Excess fees are based on the value of your device at the time of purchase and claim type. Exact fees can be found by device below:
Excess Fees for accidental damage claims:
£59 for Google Pixel 9
£79 for Google Pixel 9 Pro
£99 for Google Pixel 9 Pro Fold
£39 for Google Pixel Watch 3
£39 for Google Pixel 7a
£39 for Google Pixel 8a
£59 for Google Pixel 8
£79 for Google Pixel 8 Pro
£99 for Google Pixel Fold
£39 for Google Pixel Watch 2
£39 for Google Pixel Tablet
£39 for Google Pixel Tablet with Charging Speaker Dock
Excess Fees for Loss and Theft claims:
£79 for Google Pixel 9
£109 for Google Pixel 9 Pro
£159 for Google Pixel 9 Pro Fold
£59 for Google Pixel Watch 3
£59 for Google Pixel 7a
£59 for Google Pixel 8a
£79 for Google Pixel 8
£109 for Google Pixel 8 Pro
£159 for Google Pixel Fold
£59 for Google Pixel Watch 2
£59 for Google Pixel Tablet
£59 for Google Pixel Tablet with Charging Speaker Dock
You are buying a Google device on Google Store
You can purchase Preferred Care by adding the Preferred Care option when you purchase your device from Google Store. When selecting your new device on the Google Store, you'll see a section for you to add a Preferred Care plan of your choice. Simply "Add to order" and complete the checkout process. Your coverage period starts on the date we ship you your device.
You already have an eligible Google device
If you’ve purchased an eligible device through the Google Store within the past 30 days, you can still purchase a Preferred Care or Preferred Care with Loss and Theft plan by visiting the portal and selecting a device from a previous order. For further details, please read the following instructions.
If you’re not happy with Preferred Care from the Google Store, you can contact Google to cancel your plan and get a refund.
Within 30 days of plan purchase: If you haven’t filed a claim, you can get a full refund for Preferred Care.
After 30 days of plan purchase: You can get a prorated refund for Preferred Care, minus any claims paid up to the cancellation date.
Cancelling your device order: If you have a change of heart before Google ships your purchased device and cancelled your device order, your Preferred Care plan will be automatically cancelled and we will provide a full refund.
Returning your device: Returning your purchased phone within the device return window will result in an automatic cancellation of your Preferred Care plan and we will provide a full refund for the plan cost alongside your phone return.