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Protect your new device with Preferred Care.Preferred care is a two-year insurance programme that gives you replacement coverage for your Pixel device purchased at checkout or within 30 days.A collage of a person squatting while wearing Pixel Watch 2, a person skateboarding while wearing Pixel Watch 2 and holding Pixel 8, a close-up of Pixel 8a in Aloe colour and a close-up of Google Pixel Watch 2 in Bay colour.Protect your new device with Preferred Care.Preferred care is a two-year insurance programme that gives you replacement coverage for your Pixel device purchased at checkout or within 30 days.
A collage of a person squatting while wearing Pixel Watch 2, a person skateboarding while wearing Pixel Watch 2 and holding Pixel 8, a close-up of Pixel 8a in Aloe colour and a close-up of Google Pixel Watch 2 in Bay colour.
The benefits of Preferred Care.
Full coverage for all types of accidents.Get protection from drops, spills and screen cracks. All devices are replaced by Google, helping you get back on track. Max 3 claims in a rolling 12 month period.
Replacements are dispatched in a day.A replacement device will be shipped the next business day after your replacement claim is approved.
Worry-free replacements from loss and theft.Upgrade to loss and theft coverage for even extra protection if your device goes missing or gets stolen. Max 3 claims in a rolling 12 month period.
Seamless, one-time payment for protected coverage.Pay for your protection plan at checkout or within 30 days from purchase. Find the full list of eligible devices in the FAQs below.
Choose the best plan for you.

Preferred Care includes accidental damage like drops, liquid spills, screen damage and cracks.

Preferred Care with Loss and Theft covers everything included in Preferred Care plus replacement for your Pixel device if it cannot be located.

Choose the best plan for you.

Preferred Care includes accidental damage like drops, liquid spills, screen damage and cracks.

Preferred Care with Loss and Theft covers everything included in Preferred Care plus replacement for your Pixel device if it cannot be located.

Protect any of these devices with Preferred Care.
New
Pixel 9 ProPreferred Care 2-year plan from £179
New
The front and back of Pixel 8 in Hazel. The front display shows a cloud of colours.
Pixel 9Preferred Care 2-year plan from £109
New
Pixel 9 Pro FoldPreferred Care 2-year plan from £269
New
Google Pixel Watch 3Preferred Care 2-year plan from £79
Pixel 8 ProPreferred Care 2-year plan from £179
Pixel 8Preferred Care 2-year plan from £109
Pixel 8aPreferred Care 2-year plan from £79
Pixel TabletPreferred Care 2-year plan from £99
Google Pixel Watch 2Preferred Care 2-year plan from £79
How to enrol.
Enrol at time of purchase.

1. Select your desired device and begin configuring it.

2. In the Preferred Care section, select the plan you want by clicking 'Add'.

3. Complete the checkout process. Your coverage period begins on the date Google ships your device.

Enrol within 30 days after device purchase.

1. Navigate to the Preferred Care management page.

2. Locate the device order you'd like to add Preferred Care to and click 'Review and buy'.

3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.

How to enrol.
Enrol at time of purchase.

1. Select your desired device and begin configuring it.

2. In the Preferred Care section, select the plan you want by clicking 'Add'.

3. Complete the checkout process. Your coverage period begins on the date Google ships your device.

Enrol within 30 days after device purchase.

1. Navigate to the Preferred Care management page.

2. Locate the device order you'd like to add Preferred Care to and click 'Review and buy'.

3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.

How to file a claim and receive your replacement device.
Step 1
Visit your membership portal and select the applicable device.
Step 2
Once filling is complete, you will receive a confirmation email.
Step 3
Keep an eye out for delivery and wait for your replacement device to arrive.
Step 1
Visit your membership portal and select the applicable device.
Step 2
Once filling is complete, you will receive a confirmation email.
Step 3
Keep an eye out for delivery and wait for your replacement device to arrive.
Step 4
Remove SIM card from the old device and insert into the new device. If possible, reset the old device to factory settings before shipping.
Step 5
Fill out the shipment label with required information.
Place the old device in the box that the replacement device came in, and send it with a prepaid shipping label.
Step 4
Remove SIM card from the old device and insert into the new device. If possible, reset the old device to factory settings before shipping.
Step 5
Fill out the shipment label with required information.
Place the old device in the box that the replacement device came in, and send it with a prepaid shipping label.
Frequently asked questions.What is Google Preferred Care and what are the benefits of enrolling?
Preferred Care provides you extra coverage on top of your two-year limited warranty and statutory rights [3], including coverage for drops, spills, and other accidental damage from handling. You can also receive additional coverage for loss and theft with Preferred Care with Loss and Theft. Both Preferred Care or Preferred Care with Loss and Theft are available as two-year plans, where you pay once up front for 24 months of coverage. Google Preferred Care is administered by Asurion Europe Limited (see Q.9. for more info). For more info about Preferred Care, go to the Help Centre.
What is the difference between Preferred Care and Preferred Care with Loss and Theft and how does it work?

Preferred Care and Preferred Care with Loss and Theft are insurance plans for your Google devices. On both plans there is a claim limit of 3 claims per rolling 12-month period, beginning with the date of first replacement. For more details, please see the Preferred Care Terms & Conditions.

Preferred Care provides replacement for accidental damage including screen damage and accidents such as drops or, liquid spills, screen or display cracks for as long as the device is enrolled.

Preferred Care with Loss and Theft covers the same accidental damage incidents as the Preferred Care plan and in addition, also covers loss and theft incidents in case your device is stolen or you can’t find your device.

For more info about Preferred Care, go to the Help Centre.

What are the costs for eligible devices?

The exact cost of a Two-year Preferred Care plan depends on the specific device and plan you choose. Check to see pricing and if your device is eligible.

Excess fees are also payable (see below).

Preferred Care two-year fee and devices covered:

£109 for Google Pixel 9
£179 for Google Pixel 9 Pro
£269 for Google Pixel 9 Pro Fold
£79 for Google Pixel Watch 3
£79 for Google Pixel 7a
£79 for Google Pixel 8a
£109 for Google Pixel 8
£179 for Google Pixel 8 Pro
£269 for Google Pixel Fold
£79 for Google Pixel Watch 2
£99 for Google Pixel Tablet
£99 for Google Pixel Tablet with Charging Speaker Dock

Preferred Care with Loss and Theft two-year fee and devices covered:

£149 for Google Pixel 9
£219 for Google Pixel 9 Pro
£309 for Google Pixel 9 Pro Fold
£119 for Google Pixel Watch 3
£119 for Google Pixel 7a
£119 for Google Pixel 8a
£149 for Google Pixel 8
£219 for Google Pixel 8 Pro
£309 for Google Pixel Fold
£119 for Google Pixel Watch 2
£139 for Google Pixel Tablet
£139 for Google Pixel Tablet with Charging Speaker Dock

What are Excess Fees and how much are fees for filed and approved claims?

When you make a claim for a replacement device you will have to pay an excess fee. An excess fee is the amount you'll need to pay towards a replacement when you make a claim.

Excess fees are based on the value of your device at the time of purchase and claim type. Exact fees can be found by device below:

Excess Fees for accidental damage claims:

£59 for Google Pixel 9
£79 for Google Pixel 9 Pro
£99 for Google Pixel 9 Pro Fold
£39 for Google Pixel Watch 3
£39 for Google Pixel 7a
£39 for Google Pixel 8a
£59 for Google Pixel 8
£79 for Google Pixel 8 Pro
£99 for Google Pixel Fold
£39 for Google Pixel Watch 2
£39 for Google Pixel Tablet
£39 for Google Pixel Tablet with Charging Speaker Dock

Excess Fees for Loss and Theft claims:

£79 for Google Pixel 9
£109 for Google Pixel 9 Pro
£159 for Google Pixel 9 Pro Fold
£59 for Google Pixel Watch 3
£59 for Google Pixel 7a
£59 for Google Pixel 8a
£79 for Google Pixel 8
£109 for Google Pixel 8 Pro
£159 for Google Pixel Fold
£59 for Google Pixel Watch 2
£59 for Google Pixel Tablet
£59 for Google Pixel Tablet with Charging Speaker Dock

How do I purchase Preferred Care? Can I get Preferred Care if I’ve already purchased an eligible device?

You are buying a Google device on Google Store

You can purchase Preferred Care by adding the Preferred Care option when you purchase your device from Google Store. When selecting your new device on the Google Store, you'll see a section for you to add a Preferred Care plan of your choice. Simply "Add to order" and complete the checkout process. Your coverage period starts on the date we ship you your device.

You already have an eligible Google device

If you’ve purchased an eligible device through the Google Store within the past 30 days, you can still purchase a Preferred Care or Preferred Care with Loss and Theft plan by visiting the portal and selecting a device from a previous order. For further details, please read the following instructions.

How do I manage or cancel my Preferred Care plan?

If you’re not happy with Preferred Care from the Google Store, you can contact Google to cancel your plan and get a refund.

Within 30 days of plan purchase: If you haven’t filed a claim, you can get a full refund for Preferred Care.

After 30 days of plan purchase: You can get a prorated refund for Preferred Care, minus any claims paid up to the cancellation date.

How do I file a claim?
After an incident, you can initiate a claim by accessing the membership portal, selecting your protected device. You will be redirected to the Asurion claim’s filing site and can provide details about the incident. If you would like to talk to a support agent to file a claim, you can call Asurion. See detailed claim filing instruction. Once your claim is approved, Google will proceed with sending you a replacement device.
What happens to my Preferred Care plan if I cancel my device order or return my device?

Cancelling your device order: If you have a change of heart before Google ships your purchased device and cancelled your device order, your Preferred Care plan will be automatically cancelled and we will provide a full refund.

Returning your device: Returning your purchased phone within the device return window will result in an automatic cancellation of your Preferred Care plan and we will provide a full refund for the plan cost alongside your phone return.

Who is the provider of Preferred Care?
Preferred Care is administered by Asurion Europe Limited who has partnered with Google Commerce Limited. Asurion specialises in mobile device protection and warranty plans like Preferred Care and is a UK-based company authorised by the Financial Conduct Authority (FCA). Preferred Care products are insurance policies issued by WDP Insurance Limited.
Where can I learn more about the programme?
See the Help Centre for more details about the programme.
What is Google Preferred Care and what are the benefits of enrolling?
Preferred Care provides you extra coverage on top of your two-year limited warranty and statutory rights [3], including coverage for drops, spills, and other accidental damage from handling. You can also receive additional coverage for loss and theft with Preferred Care with Loss and Theft. Both Preferred Care or Preferred Care with Loss and Theft are available as two-year plans, where you pay once up front for 24 months of coverage. Google Preferred Care is administered by Asurion Europe Limited (see Q.9. for more info). For more info about Preferred Care, go to the Help Centre.
What is the difference between Preferred Care and Preferred Care with Loss and Theft and how does it work?

Preferred Care and Preferred Care with Loss and Theft are insurance plans for your Google devices. On both plans there is a claim limit of 3 claims per rolling 12-month period, beginning with the date of first replacement. For more details, please see the Preferred Care Terms & Conditions.

Preferred Care provides replacement for accidental damage including screen damage and accidents such as drops or, liquid spills, screen or display cracks for as long as the device is enrolled.

Preferred Care with Loss and Theft covers the same accidental damage incidents as the Preferred Care plan and in addition, also covers loss and theft incidents in case your device is stolen or you can’t find your device.

For more info about Preferred Care, go to the Help Centre.

What are the costs for eligible devices?

The exact cost of a Two-year Preferred Care plan depends on the specific device and plan you choose. Check to see pricing and if your device is eligible.

Excess fees are also payable (see below).

Preferred Care two-year fee and devices covered:

£109 for Google Pixel 9
£179 for Google Pixel 9 Pro
£269 for Google Pixel 9 Pro Fold
£79 for Google Pixel Watch 3
£79 for Google Pixel 7a
£79 for Google Pixel 8a
£109 for Google Pixel 8
£179 for Google Pixel 8 Pro
£269 for Google Pixel Fold
£79 for Google Pixel Watch 2
£99 for Google Pixel Tablet
£99 for Google Pixel Tablet with Charging Speaker Dock

Preferred Care with Loss and Theft two-year fee and devices covered:

£149 for Google Pixel 9
£219 for Google Pixel 9 Pro
£309 for Google Pixel 9 Pro Fold
£119 for Google Pixel Watch 3
£119 for Google Pixel 7a
£119 for Google Pixel 8a
£149 for Google Pixel 8
£219 for Google Pixel 8 Pro
£309 for Google Pixel Fold
£119 for Google Pixel Watch 2
£139 for Google Pixel Tablet
£139 for Google Pixel Tablet with Charging Speaker Dock

What are Excess Fees and how much are fees for filed and approved claims?

When you make a claim for a replacement device you will have to pay an excess fee. An excess fee is the amount you'll need to pay towards a replacement when you make a claim.

Excess fees are based on the value of your device at the time of purchase and claim type. Exact fees can be found by device below:

Excess Fees for accidental damage claims:

£59 for Google Pixel 9
£79 for Google Pixel 9 Pro
£99 for Google Pixel 9 Pro Fold
£39 for Google Pixel Watch 3
£39 for Google Pixel 7a
£39 for Google Pixel 8a
£59 for Google Pixel 8
£79 for Google Pixel 8 Pro
£99 for Google Pixel Fold
£39 for Google Pixel Watch 2
£39 for Google Pixel Tablet
£39 for Google Pixel Tablet with Charging Speaker Dock

Excess Fees for Loss and Theft claims:

£79 for Google Pixel 9
£109 for Google Pixel 9 Pro
£159 for Google Pixel 9 Pro Fold
£59 for Google Pixel Watch 3
£59 for Google Pixel 7a
£59 for Google Pixel 8a
£79 for Google Pixel 8
£109 for Google Pixel 8 Pro
£159 for Google Pixel Fold
£59 for Google Pixel Watch 2
£59 for Google Pixel Tablet
£59 for Google Pixel Tablet with Charging Speaker Dock

How do I purchase Preferred Care? Can I get Preferred Care if I’ve already purchased an eligible device?

You are buying a Google device on Google Store

You can purchase Preferred Care by adding the Preferred Care option when you purchase your device from Google Store. When selecting your new device on the Google Store, you'll see a section for you to add a Preferred Care plan of your choice. Simply "Add to order" and complete the checkout process. Your coverage period starts on the date we ship you your device.

You already have an eligible Google device

If you’ve purchased an eligible device through the Google Store within the past 30 days, you can still purchase a Preferred Care or Preferred Care with Loss and Theft plan by visiting the portal and selecting a device from a previous order. For further details, please read the following instructions.

How do I manage or cancel my Preferred Care plan?

If you’re not happy with Preferred Care from the Google Store, you can contact Google to cancel your plan and get a refund.

Within 30 days of plan purchase: If you haven’t filed a claim, you can get a full refund for Preferred Care.

After 30 days of plan purchase: You can get a prorated refund for Preferred Care, minus any claims paid up to the cancellation date.

How do I file a claim?
After an incident, you can initiate a claim by accessing the membership portal, selecting your protected device. You will be redirected to the Asurion claim’s filing site and can provide details about the incident. If you would like to talk to a support agent to file a claim, you can call Asurion. See detailed claim filing instruction. Once your claim is approved, Google will proceed with sending you a replacement device.
What happens to my Preferred Care plan if I cancel my device order or return my device?

Cancelling your device order: If you have a change of heart before Google ships your purchased device and cancelled your device order, your Preferred Care plan will be automatically cancelled and we will provide a full refund.

Returning your device: Returning your purchased phone within the device return window will result in an automatic cancellation of your Preferred Care plan and we will provide a full refund for the plan cost alongside your phone return.

Who is the provider of Preferred Care?
Preferred Care is administered by Asurion Europe Limited who has partnered with Google Commerce Limited. Asurion specialises in mobile device protection and warranty plans like Preferred Care and is a UK-based company authorised by the Financial Conduct Authority (FCA). Preferred Care products are insurance policies issued by WDP Insurance Limited.
Where can I learn more about the programme?
See the Help Centre for more details about the programme.
1
Preferred Care is an insurance plan designed to provide comprehensive protection beyond the standard warranty. This insurance is administered by Asurion Europe Limited (‘Asurion’), which is authorised and regulated by the Financial Conduct Authority (no.502545), registered in England and Wales with company number 6568029 at Vantage London, Great West Road, Brentford, TW8 9AG. The Insurer is WDP Insurance Limited, which is authorised by the Gibraltar Financial Services Commission, and is subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Details about the extent of Asurion’s regulation by the Financial Conduct Authority and Prudential Regulation Authority are available on request. WDP is registered in Gibraltar with company number 115687 at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar. Go to fca.org.uk/register or call 0800 111 6768 (Freephone) or 0300 500 8082 to check the Financial Conduct Authority’s register.
2
Google will send you a replacement device to replace your damaged or lost device under the Preferred Care plan that is a new or refurbished model that is functionally equivalent to your original device. If your specific model or colour is unavailable, Google may offer you a replacement with similar features in a different colour or with a different storage capacity. Upgrading to a higher storage capacity or choosing a different colour is not possible under the plan. There is a limit of 3 claims per rolling 12-month period, and coverage starts from the date you purchase a Preferred Care Policy.
3
While excess fees are not included in the plan cost, they contribute to the cost of your replacement device under Preferred Care. These fees vary depending on your device's value at purchase and the claim type (accidental damage or loss/theft). For example, a Pixel 7a would have a £39 excess fee for accidental damage and a £59 excess fee for loss or theft. You can find the full breakdown of excess fees for each Google device in the Preferred Care UK Frequently Asked Questions. Preferred Care covers malfunctions and accidental damage to your device that affect its functionality. Cosmetic damage, such as scratches or dents, is generally not covered unless it is accompanied by a cracked screen that compromises the functionality or waterproofing of the device.
4
If your claim is approved, your replacement phone will be shipped with next business day service (excluding weekends and bank holidays). Replacement devices are usually shipped the next business day for claims approved before 08:00 Monday to Friday and 16:00 on weekends. However, a few things can influence the actual delivery time. If extra verification is needed for your claim, or if your specific device model is out of stock (resulting in a different model being offered), then delays are possible. To receive a more accurate timeframe and information about tracking your device, please sign in to your Preferred Care portal after your claim is approved.
5
To remove all data from your phone, you can reset your phone to factory settings. Factory resets are also called “formatting” or “hard resets.” Learn how to reset your device here. Some third-party apps and data may not be transferred automatically. For more info, visit g.co/pixel/copydatahelp.
*
Late or missing repayments may have serious consequences for you and cause you serious money problems. Google Commerce Limited is an Appointed Representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority (FCA) for regulated consumer credit activities; Product Partnerships Limited's FCA registration number is 626349, and its address is Suite D2 Joseph's Well, Hanover Walk, Leeds, LS3 1A. We act as a credit broker, not a lender. Google Store Financing is a financing solution issued and serviced solely by Klarna Financial Services UK Limited. Please note that Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply. Application decisions are made solely by Klarna Financial Services UK Limited. Terms and conditions apply. Subject to financial circumstances. If you would like to know how complaints are handled, see Google's Complaints Handling Process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk. Klarna’s Pay in 3 instalments and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.