Protect your phone

Recover from those oops moments, fast

Your Pixel comes with a 1-year manufacturer’s warranty. Add device protection when you purchase your phone and you'll get an additional year of coverage for mechanical breakdown and 2 years of protection from accidental damage. Device protection is CDN$129 for Pixel.¹

For full details, including benefits and exclusions, visit the Help Centre.

Get a replacement fast

It’s no fun being without a phone. If your device gets damaged, you'll receive a replacement as early as the next working day after your claim is approved, with two-way delivery covered.

Coverage stays with your phone

With device protection, your phone is covered no matter where it goes in your country, even if you switch operators or give your phone to someone else.

Worry-free claims process

It's easy to stay connected. File a claim with our partner Assurant by phone or at, 24 hours a day, 7 days a week. Each claim is subject to an excess – CDN$99 for Pixel and CDN$129 for Pixel XL, plus any applicable taxes – and you can file up to 2 claims of accidental damage coverage within the 2-year term. If you purchased a Nexus 5X or 6P with Nexus Protect, you can also file your claims at

Have questions about device protection?

Device protection is available for

¹Mechanical breakdown coverage for the 2nd year, and up to 2 claims of accidental damage coverage for 2 years. Each claim is subject to an excess – CDN$99 for Pixel and CDN$129 for Pixel XL – plus any applicable taxes. Terms and conditions apply. See the device protection support page for more info.

Your service contract and related communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within 2 working days, or would like to request a paper copy, please contact device protection at 877-406-4372.


The Consumer Protection Act gives a warranty on all goods that you purchase or lease from a merchant. The goods must be usable for the purposes for which they are ordinarily used (section 37 of the Act) and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act). For more information on this legal warranty, go to the website of the Office de la protection du consommateur at