Your guide to making the switch

Changing to your new Pixel in three simple steps.

It’s easy to connect

Connect your old iPhone® or Android device to your new Pixel with the Quick Switch Adaptor.²

Switching from iPhone? Turn off iMessage before you remove the SIM on your old device by going to Settings, tapping Messages and setting iMessage to Off. Then, go back to Settings, tap FaceTime and set FaceTime to Off.

Tip: Your new Pixel should already be fully charged when you open the box, but make sure that the battery is at least 50% charged.

You’ll need a Google account

Switching from iPhone? Sign in to your Google account. If you don’t already have one, you’ll be asked to create one (or you can sign up here).

Switching from an Android phone? Your new Pixel should automatically sign you in to your Google account, but if not, simply enter your password.

Tip: If you have a Google account but are having trouble signing in, go here for help.

Start transferring

Once you’ve signed in to your Google account, you can start transferring items that are stored on your old iPhone or Android phone, like photos, videos, contacts, music, calendar events and SMS or iMessages.¹ For information on transferring other content and data that isn’t stored on your old phone, visit the Google Customer Care Centre.

The transfer should take about 15-20 minutes to complete, but may take longer if you have a lot to transfer.

Tip: You can continue finishing setup while everything is transferring in the background.

24/7 support

Your Pixel comes with support via chat or phone, and we also offer personalised help in setting up your new Pixel. Just open Settings and tap Support on your Pixel.

Sharing your screen

You can even share your phone screen with a Google expert for guided help. During your support call, simply accept the View Screen Share Request sent by the agent.

Search Help Centre

Prefer to help yourself? Find out more about your Pixel and find answers to common questions by searching Google Customer Care.

Follow and connect

You can also follow @MadebyGoogle to get tips and updates for Pixel, and share suggestions, ask questions and connect with users from around the world here.

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¹iMessage texts automatically transfer to your new Pixel. For information on transferring media from iMessages and other content (such as photos on iCloud, contacts and calendars on an external account like Yahoo! or Outlook, or apps downloaded from the Google Play Store), visit Google Customer Care.

²Compatible with most phones running Android 5.0 and up, and iOS 8 and up.